Assistant Team Leader (38038)

SUMMARY

Under the direction of the Team Leader, responsible for assisting in generating revenue and controlling expenses, supervision of personnel, scheduling, reporting, supplies, safety, and security and providing exceptional customer service to employees and customers.

ESSENTIAL FUNCTIONS/DUTIES

1. Ensures 100% world-class customer service.
2. The ATL hires, trains, develops, supervises and evaluates team members within the framework of Goodwill policies and procedures and job descriptions.
3. Operates the store within budgeted expense to revenue ratios and by donors per square foot.
4. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of GICF policies and procedures.
5. The ATL schedules/maintains labor and payroll in accordance with GICF policies and procedures.
6. Responsible for image, maintenance, loss prevention, safety, and security of the store in accordance with GICF policies and procedures.
7. Responsible for ordering and maintaining supplies and all other GICF property in a secured manner in accordance with established budget and practices.
8. Under the supervision of the Team Leader (TL), the ATL is responsible for:

• Cash handling and end of day (EOD) reports
• Monthly safety site inspection (Audits)
• Stock on Hand (SOH)
• Donation verification
• Paycom reporting
• Incident/Accident reports
• Petty cash and expense reports
• Purchase and supply orders
• Monthly store leadership reports
• Floor allocation by pieces per square foot
• Monthly team meeting minutes
• Weekly scheduling with two weeks scheduled for all Keyholders and sales floor staff
• All reports completed in an accurate and timely manner
• Work order requests (Facility Maintenance and Information Technology (IT) support)

1. Is aware of and helps aid Team Leader and Production Manager with production goals.
2. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards.
3. Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (e.g., full or discount retail, consignment, and second-hand thrift.)
4. Performs assigned duties and management responsibilities within the framework of our Guiding Principles.
5. Attends in-service and related training as assigned.
6. May be asked to participate in activities outside of Goodwill.
7. Performs other duties as assigned by the TL.

QUALIFICATIONS/COMPETENCIES

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

1. Ability to adhere to the organizations Core Principles.
2. Ability to operate a cash register, calculator and basic computer skills.
3. Ability to work independently with minimal instruction and or direction from Team Leader.
4. Knowledge of product recalls and unacceptable donated goods.
5. Skilled