Digital Platform Services Cloud Platform Team Lead (Hybrid eligible)

Requisition Id 13238 

 

 

Overview:    

We're hiring a Cloud Platform Team Lead to provide direction for three cloud platform teams! The Commercial Cloud Platform team supports Azure, Amazon Web Services and Google Cloud.

 

This position resides in the Digital Platform Services Group in the Digital Services & Infrastructure Division of the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

 

Major Duties/Responsibilities:  

Following industry-accepted standards and laboratory and division-level processes and guidelines, you’ll mentor the team and assign, plan, schedule, and track tasks. Specific responsibilities of the position include, but are not limited to:

 

Leadership:

• Team supervision providing team-related administrative tasks, operational vision, and planning, scheduling, and assigning projects to team members.
• Lead Digital Platform Services cloud platform team, providing daily work direction.
• Constructively resolve team disputes engaging with the Group Lead as needed.
• Collaborate in the identification of new staffing requirements, drafting position descriptions, and participating in the interview process.
• Support team members' long-term professional development by identifying training, conference, and collaborative opportunities aligned with team goals and objectives.
• Recommend and measure team goals, provide input on setting performance goals, and offer feedback through annual reviews and periodic evaluations.

 

Operations:

• Handle daily operations, coordinating the delivery of IT support across cloud platform operations.
• Work with team members to craft technical solutions per needs, requirements, and timelines through the entire product development life cycle.
• Provide cost and schedule estimates for the team's projects.
• Track team project activities (technical, cost, and schedule).
• Review technical products produced by the team.

 

Performance Measurement of Support:

• Leads continual improvement of the service delivery process.
• Establish, monitor, and measure service performance through service level agreements.
• Regularly assess and report the status of IT service performance providing a broad picture of performance within ITSD.
• Conduct independent analyses to assess overall health and effectiveness of platforms.
• Prepares and presents formal briefings and presentations as required, providing recommendations and findings on matters relating to services.

 

Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

 

Basic Qualifications: 

• A BS in computer science, information technology, computer engineering, or a related field of study and twelve (12) or more years of proven experience is required. An overall combination of equivalent experience may be considered.