Senior Renewal Specialist

Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. 

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Are you passionate about helping customers achieve their business goals while reducing churn and driving retention? As a Senior Renewal Specialist, you will maintain relationships with AMER Velocity customers, focusing on retention, ensuring predictable renewals, implementing preemptive measures to enhance retention and improve our renewal base. 

You thrive in a fast-paced, dynamic environment, where you wear many hats and leverage your strong organizational, analytical, and problem-solving skills to maximize customer retention. If you love working with customers, identifying risks before they become churn threats, and driving proactive solutions, this role is for you!

As a Senior Renewals Specialist, you will:

• Maintain strong & healthy relationships with customers for account management and renewal support related tasks
• ​​Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
• Serve as the renewals owner, proactively resolving issues, mitigating churn risks, and closing renewal contracts
• Develop expertise in Amplitude’s product to conduct discovery calls, tailored demos, and value driven presentations to the customer
• Identify early churn signals through data analysis of product usage and contract trends
• Collaborate closely with Sales, Finance, Legal, and Deal Desk to streamline approvals and contract resolutions
• Create detailed renewal quotes and ensure necessary approvals are secured
• Accurately forecast renewal outcomes for a rolling 6 month and provide regular status updates and transparency into churn risk and forecast outcomes
• Identify upsell and cross-sell opportunities, generating expansion leads for Account Executives from your book of business

What Makes You a Great Fit:

• Candidates who are tech savvy and comfortable with utilizing technical tools would thrive in this role
• Strong negotiation and persuasion skills
• A customer focused mentality, along with passion and curiosity for our customers’ businesses
• Proven ability to collaborate across internal teams and build consensus with customers
• Analytical mindset with a knack for improving workflows and handling high volume portfolios
• Embrace feedback and are open to developing personally and professionally
• Curiosity & motivation to learn: you’re eager to understand our product inside and out so you can effectively communicate its value
• Previous experience with Salesforce 

At a minimum, you need to have:

• 4+ years of experience in account or renewal management within a high-volume B2B SaaS environment
• Strong work ethic, customer-first mindset, and willingness to go the extra mile
• Commitment: Goal-oriented, hands-on, and get-things-done attitude
• Composure: Ability to work under pressure and meet daily deadline
• Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers in organizations)

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product