Retail Operations Coordinator

Details

Your schedule will vary from week to week and may include morning, afternoon, or evening (Wednesdays only) shifts, that are 4hrs to 8hrs long. You must have at least 20 hours per week of availability, including either Saturday, Sunday, or both

This position is responsible for assisting the Guest & Member Experience GMET Specialists in ensuring outstanding guest service and effective operations of the Welcome Desk, Info Desk, Reception Desk and Museum galleries. Individuals will use leadership skills in this position to model exceptional customer service, train hosts, and perform as a GMET Member and Admissions Coordinator when needed.

The Guest & Member Experience Team Senior Associate will be responsible for:
• Serving as an example for GMET Associate
• Answering the main phone and membership lines to answer questions, forward calls and inquiries to the correct department, and help resolve customer service requests Ensure safety of NHMU by managing arriving visitors.
• Train incoming GMET Associates
• Fill in as a GMET Associate as needed
• Fill in as a GMET Sales Coordinator as needed doing duties such as, supporting membership sales, conducting ticket and audio guide transactions, provide details of upcoming programs.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and demonstrated human relations and effective communication skills required. Associate’s degree in Business, or a related field, or two years of related college work along with the above experience requirements or equivalency (2 years related work experience may be substituted for 1 year of education) is preferred. This position is not responsible for providing patient care.

IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:
• Written and oral communication skills
• Problem solving
• Adaptability/handle pressure well
• Time management
• Attention to detail
• Likes to meet new people
• Skilled in situation de-escalation

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
 

This position may require the successful completion of a criminal background check and/or drug screen.
 

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
 

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
 

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected