City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

Sentara Health is hiring for a Certified Medical Assistant for Member Outreach- Remote in VA

Status: Full-Time, permanent position (40 hours)

Standard working hours: 8am to 5pm EST, M-F.

Location: Remote in Virginia only

Job responsibilities:

• Productivity- Need to make calls daily (40 calls/day); 90% outbound/ 10% inbound

• Will use EPIC and JIVA and QNXT

• Schedule member appts for member annual wellness visits

• Updating member charts and putting notes for primary care, for refilling prescriptions or any necessary care that is needed immediately

• Scheduling telehealth if needed

Education:

• High School Diploma or equivalent REQUIRED

• BLS REQUIRED within 90 days of hire.

Certification/Licensure:

• CCMA- Certified Clinical Medical Assistant or CMA- Certified Medical Assistant or RMA- Registered Medical Assistant or EMT- Emergency Medical Technician (EMT-B) REQUIRED

Experience:

• 1 year Clinical/Administrative experience REQUIRED

• Customer Service/Front Desk experience acceptable

Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.

Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.

We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services—all to help our members improve their health.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. 

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

To apply, please go to www.sentaracareers.com and use the following as your Keyword Search: JR-79659

#Indeed

Talroo-Allied Health

Certified Medical Assistant, MA, RMA, CCMA, CMA, EMT-B, High School Diploma, Customer Service, Front Desk, Reception, Calls, Remote, Virginia, Managed Care, MCO, Healthcare., Health Plan

Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

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