Assistant Manager - EPOCH

Position Summary 

The Assistant Manager will provide supervision of staff and program services. The incumbent will support the Program Manager by ensuring site compliance with site goals and objectives. This person should have a proven ability to cope with conflict, stress, and crisis situations through effective problem-solving and mediation skills.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide leadership and management to ensure that the mission and core values of the Company are put into practice

• Supervise Monitors, Housekeepers, and Maintenance  providing them with secondary support or filling positions as needed

• Onboard and train new staff as assigned by Program Manager

• Implement and operationalize all new policies and procedures as directed by Program Manager

• Engage with clients to create a welcoming environment

• Ensure grounds are monitored hourly for safety concerns

• Utilize crisis intervention techniques to assist with de-escalation of situations while prioritizing staff and client safety.

• Utilize independent judgement in determining course of action during challenging situations

• Coordinate with Security Contractor for services on an as needed basis

• Complete support documentation and daily shift reports

• Oversee accuracy of program data and files

• Operate personal computer to access e-mail, electronic calendars, and other basic office support software

• Maintain up to date Google calendar 

• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of RH Community Builders.

• Other relevant duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must have a work experience in the human services field with a minimum of 1 year supervisory experience.

• Ability to inspire and motivate others to perform well, and accept feedback from others; delegate work assignments, give authority to work independently, set expectations, and monitor outcomes.

• Good oral and written communication skills