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The Associate Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Associate Director, Technology Solutions requires a solid understanding of how organization capabilities interrelate across department(s).

Role Summary

The Technology Life Cycle Management (TLM) Lead is a senior cross-functional role. This role is responsible for overseeing the end-to-end life cycle of all CenterWell applications. The applications span across the Pharmacy, PCO, Home, and Humana Military segments. This leader will build and govern a comprehensive application portfolio strategy - from onboarding new technologies through retirement and decommission - ensuring alignment with enterprise architecture standards, regulatory requirements, cybersecurity posture, and business objectives.

This is a high-visibility, high-impact role that sits at the intersection of technology strategy, risk management, vendor governance, and segment business partnership.

Key Responsibilities

Application Portfolio Governance

• Own and maintain the authoritative inventory of all CenterWell applications across Pharmacy, PCO, Home, and Humana Military segments using an Application Portfolio Management (APM) framework
• Define and enforce application life cycle stages: Evaluate → Adopt → Sustain → Sunset → Decommission
• Partner with segment technology leaders and business stakeholders to rationalize the portfolio, identify redundancies, and drive consolidation opportunities
• Establish and publish an annual Technology Roadmap that reflects the life cycle status of all critical applications

End-of-Life (EOL) & Technical Debt Management

• Track and proactively manage all software, infrastructure, and vendor components approaching end-of-life or end-of-support across all four segments
• Build a risk-tiered EOL register with defined remediation timelines and escalation paths
• Champion technical debt reduction initiatives and partner with engineering teams to plan modernization sprints
• Present quarterly EOL risk dashboards to senior technology and business leadership

Cross-Segment Coordination & Stakeholder Alignment

• Serve as the primary TLCM liaison across Pharmacy, PCO, Home, and Humana Military - translating segment-specific needs into consistent, enterprise-grade life cycle decisions
• Facilitate cross-segment governance forums to align on shared platforms, common tooling, and co-investment opportunities
• Build trusted relationships with Segment CIOs, Product Owners, Engineering Directors, Enterprise Architecture, and Procurement teams

Vendor & License Management

• Oversee software license compliance and optimization across all segment applications
• Manage vendor relationships with a focus on contract renewals, upgrade cycles, and end-of-support negotiations
• Partner with Procurement and Legal to evaluate vendor financial health, support commitments, and roadmap viability before new technology adoption

Cybersecurity & Regulatory Compliance

• Ensure all applications meet CMS, HIPAA, TRICARE, DEA, and other healthcare-specific regulatory obligations at each life cycle stage
• Collaborate with the CISO organization and Compliance teams to flag and remediate applications running on unsupported or vulnerable technology stacks
• Integrate TLCM processes into the Software Development Life Cycle (SDLC) and change management frameworks
• Support audit readiness by maintaining current, accurate system-of-record documentation for all segment applications

Modernization & Cloud Strategy Enablement

• Partner with Enterprise Architecture to accelerate migration of legacy applications to modern, cloud-native platforms (AWS, Azure, GCP)
• Identify applications eligible for rehosting, replatforming, refactoring, or retirement as part of CenterWell's cloud-first strategy
• Support M&A integration and divestitures by assessing acquired or divested application portfolios and mapping life cycle implications

Process, Tooling & Reporting

• Define, implement, and continuously improve TLCM processes, standards, and tooling (e.g., ServiceNow SPM, LeanIX, Flexera, or similar APM platforms)
• Build executive-ready reporting: portfolio health scorecards, risk heat maps, roadmap timelines, cost avoidance metrics
• Develop and maintain TLCM playbooks, runbooks, and training materials for segment technology team

Competency What We're Looking For

Strategic Thinking

Connects application decisions to long-term business an