Director, IT Services (Central and Northeast regions USA)

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Digital Transformation Solutions (DTS)

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions.

• Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity’s needs

• Work at the convergence of cross-channel UX, cloud, insightful data, IoT and mobility

• Empower companies to create new digital business models, enter new markets, and improve customer experience

About the Role

Lead sales & revenue generation for a $10M+ portfolio of strategic and high-growth potential Consumer/Retail accounts in the North America region.

The position will be responsible for key account management, building and nurturing senior executive relationships, seeding technology-driven initiatives, and delivering on account growth ambitions. This position requires meeting annual booking and revenue targets and executing long-term account expansion strategies in the North American region.

Ideal candidate will have hands-on experience in direct sales and a strong track record of having excelled in customer relationship management. The candidate will have to demonstrate an in-depth understanding of Consumer and Retail market segment trends.

Your Team

This position would be an individual contributor role and would report to the sector/vertical sales head. 

What You Will Do

• Establish network and relationships within the Consumer/Retail segment with a proven ability to open doors and close deals.

• Strong understanding of Consumer/Retail technology value chain.

• Experience working with CXOs is highly preferred.

• Exceptional negotiation, presentation, and communication skills.

• Ability to travel as needed to meet clients, attend industry events, and drive business growth.

• Bachelor’s degree in business, Sales, Marketing, or a related field (preferred but not mandatory).

What You Need To Be Successful

• Passion to build/nurture relationships with the clients

• Zeal to grow the business with never to die attitude

• Knack of identifying opportunities while meeting/speaking with the clients

• Think out of the box to navigate complex and muddy situations.

What You Need

• Bachelor of Engineering / Computer Science Engineering. MBA is an added advantage. 

• 15-20 years of Industry experience with at least 10 years in sales / account management roles in the IT / Product engineering services organizations.

• Experience in working with “C” level/Sr Executive level contacts in these accounts.

• Good understanding of the Consumer/Retail sector.

• Good understanding of software development lifecycle and technology in areas like Software, Cloud, Data engineering, Analytics, AI/ML etc. 

• Should have prior experience of selling digital engineering services and delivering to quotas.

• Proven Experience in account and customer relationship management 

• Should be proficient in written and verbal communication. Should be capable of presenting proposals, offerings, solutions to customers. Should have good problem-solving skills and should be an excellent team player. 

What is Nice to Have

• Program or project management experience for large complex Consumer/Retail company

• Technical expertise in various technology stack, Software Development, IoT, and Analytics/AI/ML

• Prior service delivery and vendor management experience

What Makes You Eligible

• Substantial experience in account mining and account expansion (5M+) in NA region.

• Demonstrable global / key account management best practices

• Strong network and referenceable connects, in Consumer/Retail sector.

• Experience of having worked with hyperscalers (Microsoft, AWS, Oracle, Google) and delivered joint solutions.

• Demonstrate innovative approach to grow sales pipeline.

• High energy and ambition to drive account / por