Deskside Support site Focal

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We are seeking a highly skilled and proactive Deskside Support Site Focal to join our client’s onsite IT support team. This role is ideal for someone who thrives in face-to-face environments and enjoys solving technical issues directly with end users. Candidate must reside within 30–50 miles of one of the client’s designated cities (list below under important notes).

This role is responsible for providing advanced technical support for desktop hardware and software issues, performing IMAC (Installs, Moves, Adds, Changes) activities, and ensuring timely resolution of incidents in line with Service Level Agreements (SLAs). The ideal candidate will also serve as the primary point of contact for onsite technicians, leading by influence and ensuring smooth onboarding and training.

Key Responsibilities:

• Act as the focal point for deskside support at the site, coordinating and mentoring technicians.

• Lead onboarding and training efforts for new team members.

• Provide hands-on support for Windows 11 and Microsoft 365 environments.

• Troubleshoot end-user network connectivity issues.

• Perform IMAC activities and data backup/restoration as required.

• Resolve incidents within SLA timelines and complete associated administrative tasks.

• Collaborate with infrastructure teams (e.g., network, server administration) to escalate and resolve complex issues.

• Maintain awareness of local and regional IT infrastructure and key contacts.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Qualifications:

• Demonstrated ability to lead, coach, and train team members and new joiners, and support team development.

• Minimum 5 years of experience in a large enterprise IT support environment.

• Experience providing L2 Desktop support for laptops, desktops, peripheral devices.

• Experience Delivering hands-on, deskside support by sitting with employees to troubleshoot and resolve hardware and software issues.

• Proven expertise in:

  • Windows 11 desktop support

  • Microsoft 365 troubleshooting and administration

  • End-user network connectivity diagnostics

• Experience using ServiceNow or similar ITSM tools.

• Strong interpersonal and communication skills; must be comfortable working face-to-face with end users.

Preferred Qualifications:

• Experience working in a manufacturing environment is a plus.

Important Notes: 

• As part of our client’s onboarding requirements, successful candidates must pass a pre-employment drug test prior to starting.

• Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States.

• This position is fully onsite and will be based at one of the following client locations, determined by the selected candidate’s proximity:

• Burnsville, MN

• Cedar Rapids, IA

• Chula Vista, CA

• Melbourne, FL

• Richardson, TX

• Winston Salem, NC

• Windsor Locks, CT

The compensation range for the position in the U.S. is - $44,400    to  $79,680  based on a full-time schedule.  
Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.