Financial Counselor Team Lead

 Position Goal

Protect the financial interests of the clinic by managing the financial counselor team for accurate and timely collection of patients out of pocket estimates prior to scheduled procedure.

Position Responsibilities:

• Subject matter expert for Hughston entities’ revenue cycle policy and procedures related to pre-collection of patient OOP costs of MRI, surgical, DME, Biologic services, etc.
• Subject matter expert for Hughston entities’ payment/collection policies and procedures.
• Review, resolve, and escalate first level patient billing.
• Oversee daily activities of reporting KPI’s of Financial Counselors.
• Manage Time and PTO in time reporting system for all assigned staff members.
• Provide education and training on procedures related to pre-collection of patient’s out of pocket responsibilities for services.
• Set/Manage monthly pre-collections goals for Financial Counselors.
• Recognize or counsel staff when meeting and/or not maintaining communicated goals.
• Manage the assignment of procedure/advanced diagnostic schedules for new providers and/or locations.
• Contact patient via phone/letter/email/third party communications to educate and arrange for pre-payment of estimated out of pocket prior to scheduled procedure.
• Assist patients with the arrangement of payment plans for outstanding balances as outlined by Hughston policies.
• Travel as needed to provide support, back up, education to financial counselors/clinical staff and/or leadership.
• Act as resource for clinic staff/ front desk regarding reimbursement methodologies, insurance plans, fee schedules and financial policies.
• Contact patient and/or responsible party for discussion of amounts in patient’s responsibility.
• Collect on amounts owed by patients using practice management tools in accordance with all applicable accounting and financial policies.
• Process verbal payments.
• Process virtual payments.
• Oversee unpostable Dashboard to ensure timely allocation of cash.
• Oversee Correspondence Dashboard to ensure timely disbursement.

Experience:

Required:

• Three (3) years’ experience in medical office setting

Preferred:

• Experience managing a team in a medical office setting

Education: