Hotel Houseperson

Essential Job Functions:

• Perform a variety of cleaning activities that include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms daily. 
• Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Leave rooms in uniform arrangement as determined by housekeeping management and make sure the door is closed and the room is locked.
• Ensure special requests are noted and fulfilled
• Meet, unload and check in laundry daily
• Move laundry to designated areas and disperse as needed 
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. 
• Responsible for cleanliness of public restrooms on various floors. 
• Constant cleaning of very active public space including the main lobby, restaurant areas, elevator banks and front driveway
• Clean all corridors and service areas. 
• Clean and sanitize the fitness room
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working.
• Informs management of all suspicious activity during the course of your shift.
• Responsible for knowing hotel emergency procedures
• Consistently offers professional, engaging and friendly service
• Comply with quality assurance expectations, standards and hotel rating guidelines.
• Other duties as assigned
• As needed deliver guest newspapers, messages, packages, amenities or other items requested by guests or team members
• Maintain presence during peak traffic periods
• Greet guests in hallways and public areas in a pleasant and friendly manner and offering assistance

Qualifications (Knowledge, Skills, and Abilities):

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous cleaning experience preferred                                          
• Exceptional communication skills and enjoy caring for others and working in a fast-paced environment.
• Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitality
• Ability to work in a fast-paced environment
• Ability to perform job functions with attention to detail speed and accuracy
• Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
• Must be able to lift up to 50lbs. continually throughout a shift.
• Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire workday.
• Must be able to push, pull and move levers, equipment and furniture throughout a shift.
• Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned
• Must be able to successfully fulfill the pre-employment process.
• Must be able to work flexible shifts and days, including weekends, holidays and special events/promotions