Director, People Operations & Systems

Company Overview

At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.

We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.

 

The Role:

The Director, People Operations & Systems will be responsible for overseeing the HR operations, systems, and processes that drive efficiencies in order to scale globally. This position reports to the Chief People Officer. It is a key role that will build new approaches to deliver a great employee experience, and aim to implement global HR Operations strategies across all our countries as we continue to grow. We’re looking for someone who knows what is possible from a global HR operations, systems processes, and infrastructure perspective and is ready to help create this at CommerceIQ. The work you do here will have a noticeable and direct impact on the development of the company.

 

What You'll Do:

• Build critical HR infrastructure on a global scale that enables CommerceIQ’s future successful growth
• Provide leadership, support, and guidance to direct and indirect reports across multiple regions to ensure global alignment.  
• Lead our efforts to streamline our HR systems and processes - improving operability of our HRIS system, automating workflows and approvals, and creating and monitoring audit controls for compliance and accuracy
• Develop, evolve, implement and lead all People Operations functions, including onboarding / offboarding, compliance, program management, immigration, leave management, people analytics and systems
• Own the delivery, documentation, and effectiveness of core People processes, systems of record, and communication protocols with other functions such as Finance, Payroll, and Legal
• Maintain compliance with local, state, and federal employment laws and regulations for global workforce
• Build dashboards that use metrics and analytics to create insights and keep executives informed on progress and decisions through simple and effective communications, presentations, and people analytics

 

What You'll Bring:

• Self-directed People Operations leader with 8+ years of progressive global HR experience in a high-growth environment
• Strong HR functional expertise with operations, technology, systems implementations, reporting, data, and analytics
• Demonstrated track record of bringing a strategic mindset, strong collaboration, and a relentless focus on execution to drive large cross-functional initiatives, often from scratch
• Proven success in driving efficient, automated, repeatable processes that generate consistent results
• Experience in designing technology via integrations, automated workflows, and self-service capabilities
• Extensive experience working in high-growth & ambiguous start-up environments
• Strong analytical skills with the ability to compile and analyze large data sets and present recommendations to diverse audiences
• “Stratactical” - Ability to work as a hands-on manager and willingness to "roll up your sleeves" to get things done
• Excellent communication skills with the ability to share complicated details about processes, programs, and company priorities clearly and concisely both written and verbally
  

 

Benefits & Perks: 

• Highly competitive pay, benefits, and early stage stock options
• Unlimited PTO
• Work from home benefits including flex WFH hours and home office set-up reimbursement
• Monthly cell phone, internet, and gym/fitness reimbursement
• Comprehensive health, dental, vision, and life insurance benefits
• 401K plan, FSA, and HSA programs
• Long-term and short-term disability

 

Help us build the future of ecommerce.