Police Dispatcher Instructor (Dallas Police)

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The City of Dallas is one of the largest employers in the DFW Metroplex.

We offer growth opportunities and a chance to make a difference in our community.

What do we offer?

A competitive salary, five-year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.

Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.

Job Summary

Develops educational materials, prepares and conducts training programs for City employees and the public.

Job Description
 

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Overview

The Police Dispatcher Instructor trains, educates, and instructs police dispatchers on all aspects of police service dispatching. Ensures appropriate handling of emergency and non-emergency situations and prompt dispatching.

Essential Functions

1 Trains, educates, and facilitates lower level police dispatchers on the equipment and assigning, broadcasting, and dispatching police calls to field elements and operations ensuring appropriate handling of situations and various emergent concerns.

2 Documents and evaluates the weekly progress of trainees and subordinate dispatchers; identifies performance deficiencies, suggests appropriate training, and makes recommendations on their progress.

3 Instructs and provides direction and insight regarding emergency procedures issues to ensure technical assistance is available on a continuous basis; answers questions quickly and in short time to ensure effective services; identifies areas of low or subpar response and makes corrections and supplies instruction.

4 Remains up to date on all trends, changes, and policy updates to dispatching services and activities; monitors and implements policy and protocol changes while ensuring all dispatchers are properly certified and current on educational requirements; builds and maintains strong relationships with Dispatchers and other police personnel.

5 Oversees policies and practices for receiving and relaying all information and requests from field officers; ensures accurate transmission descriptions of suspects, vehicles, stolen property, requests for emergency equipment, wreckers, etc., and ensures all information is entered into the computer and is readily available and accurately disbursed.

6 Tracks, monitors, and oversees all Police Dispatchers servicing 45 to 50 field officers throughout shift to ensure that there is readily available information on the status of police officers on the field whenever there is need to dispatch them on calls.

7 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Thorough knowledge of adult learning techniques and training practices and principles.

2 Thorough knowledge of Communications Division's Standard Operating Procedures (SOPs), General and Special Orders (Police rules and regulations), Personnel Rules of the City of Dallas, and the Police Code of Conduct procedures

3 Thorough knowledge of computer operation and dispatch codes.

4 Thorough knowledge of geographic layout of the City of Dallas.

5 Ability to listen and speak clearly and distinctly in the English language.

6 Ability to train, educate, and monitor dispatching services and personnel to ensure seamless service.

7 Proficiency in operating a two-way radio and computer terminal.

8 Ability to communicate effectively and diplomatically, both orally and in writing.

9 Ability to determine training deficiencies and conduct instructional initiatives to correct.

10 Ability to handle several emergency situations at one time.

11 Ability to type 45 words per minute.

12 Communicating effectively verbally and in writing.

13 Establishing and maintaining effective working relationships.

Minimum Qualifications

EDUCATION:  

• High school diploma or GED

 

EXPERIENCE:

• Five (5) years of experience as any of the following: 

  • Instructor 

  • TCOLE Instructor

  • Formal Teacher

  • 911/Emergency Call-Taker

  • Police Dispatcher

  • TCIC/NCIC full operator and/or Certified Trainer.  

EQUIVALENCY: 

• Associate degree (or higher) in a business, education or social science field will substitute for two (2) years of the specified experience.

LICE