Bilingual Customer Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Support Specialist based in Canada.

This role sits at the intersection of customer success, technical support, and user onboarding within a fast-growing, AI-driven healthcare technology environment. You will be responsible for guiding new users through their first 90 days, ensuring they quickly experience value and become confident, self-sufficient users of the platform. Acting as a trusted first point of contact, you will combine empathy with strong technical troubleshooting skills to resolve issues and improve the overall customer experience. The role is highly dynamic, requiring the ability to manage multiple priorities in real time while maintaining a high standard of service. You will also play a key role in shaping onboarding workflows and improving user journeys through feedback and cross-functional collaboration. This is a high-impact position where your work directly contributes to improving clinician efficiency and patient care outcomes.