Regional IT Manager

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.  Our people are the backbone, heart and soul of our firm.  Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.  Let’s see what we can achieve. Together.

Summary

Manages the IT services staff for their region of responsibility. Develops and implements new technology for employees across multiple offices. Acts as the liaison between multiple IT groups. Works cooperatively with other IT managers to standardize service delivery, firm wide. Assists upper IT management with projects, initiatives, and tasks given.

Location

This position can sit in any of our U.S. offices and offers a hybrid work schedule.

Responsibilities

• Manages the daily operations of the IT services department to ensure support issues are addressed in a timely manner.      

• Provides technology support and service to employees and clients.

• Leads technology initiatives and projects throughout the firm. Provides seamless transitions when upgrading hardware, software and implementing new processes.

• Oversees efforts to keep technology hardware up-to-date and current across the offices.

• Assesses equipment, follows through on procurement and final set-up for end-users. Works with vendors, attends trade shows and seminars.

• Assists with construction, expansion and move projects across offices by coordinating technology efforts.   

• As part of a team, provides information to satisfy operating and capital budgets as related to IT expenditures.

• Acts as a liaison between local office administration, attorneys and the technical services department. Works to accomplish necessary rollouts, upgrades, moves and expansions.

• Acts as a mentor to IT services supervisor.

• Provides regular direction and leadership to IT services staff on projects and assignments. Responsible for hiring staff, conducting performance management as well as coaching and developing staff.

• Responsible for asset management within their region.

• Other duties as assigned.

Desired Skills    

Excellent interpersonal and communication skills required to interact with employees on a daily basis. Strong organizational skills required to manage multiple projects and initiatives. Ability to work effectively in a fast-paced environment. Must demonstrate willingness to be flexible, especially in the following areas: travel, working overtime, offering suggestions and working with a team to resolve problems, performing tasks not specifically identified in this job description, and assuming new responsibilities as the needs of the department change. As system maintenance and equipment swaps are typically done at night, it will be necessary to work overtime or irregular hours to complete certain tasks.
 

Minimum Education    

•  Bachelor's Degree in Computer Science, Information Technology or related field.

Minimum Years of Experience  

• 7 years’ experience in Information Technology. Must have at least two years in a lead or supervisory position. A working knowledge of MS Windows, MS Office, and project management. A thorough knowledge of WAN, LAN, server, client, software distribution technologies highly desirable.

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.

• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.

• Provide timely, accurate, and quality work product.

• Successfully meet deadlines, expectations, and perform work duties as required.

• Foster positive work relationships.

• Comply with all firm policies and practices.

• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.

• Ability to work under pressure and manage competing demands in a fast-paced environment.

• Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA P