FCRM Quality Assurance Analyst II (US)

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$29.75 - $47.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crime Risk Management

Job Description:

ATT: This role is not eligible for TD work visa support or sponsorship (e.g., H-1B, F-1 OPT/STEM OPT, TN or other work visa authorizations).  Applicants must have authorization to work in the United States without current or future need for TD sponsorship 

Job Description:

Depth & Scope:

• Experienced professional role providing specialized guidance/assistance/support to functions/FCRM teams
• Independently performs activities from end-to-end
• Requires advanced understanding of a range of product and services, processes, procedures, systems and concepts within their own area of specialty and integration points with related areas
• Manages ambiguity, and applies judgement to identify, troubleshoot and resolve ongoing business and operational issues
• Interprets and administers policies, adopts and implements business process improvements
• Guided by practices, procedures and operating plans, makes process and capacity management decisions to ensure ongoing operations
• Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus

Department Overview:

The FCRM Quality Assurance Team is a key function that measures the quality of FCRM Investigation Teams' execution processes in line with departmental procedures and established standards for automated monitoring platforms, regulatory inquiries, internal and external referrals for financial crime risk, and other FCRM investigative mandates across TD Group US Holdings LLC. Our team currently operates under a primarily offsite work model; employees must be available to come into a TD location for "moments that matter" at a frequency determined by the business.

Education & Experience:

• Undergraduate degree or equivalent work experience 
• 3+ years experience

Preferred Skills

• Quality Control/Assurance direct exposure
• Strong attention to detail to identify discrepancies or areas for improvement
• Excellent verbal and written communication skills to provide clear and constructive feedback
• Ability to present findings in a concise and understandable manner
• 2 to 3 years of investigation experience

Customer Accountabilities:

• Provides FCRM research, evaluation, operational, reporting and/or analytical support in oversight, advisory services and control function to business (FCRM) partners, in a timely manner
• Co-ordinates requests to and from, business (FCRM) partners
• Assists in the preparation of summaries, communications, reports and presentations for management, regulators, and other internal and external stakeholders
• Recommends responses to enterprise FCRM Program questions and immediately escalates any sensitive issues according to departmental procedures
• Analyzes data and draws conclusions to meet program health reporting requirements
• Analyzes emerging trends pertaining to regulatory changes, reporting or other departmental functions and provides recommendations to enhance or rectify FCRM- related gaps, issues and enhancements
• Proactively identifies matters requiring additional review, escalation, and liaises with appropriate staff to resolve, as appropriate
• Coordinates tracking and reporting of FCRM function initiatives and programs

Shareholder Accountabilities:

• Prioritizes and manages own workload to meet SLA requirements for service and pr