Front Desk Associate

DAY SHIFT

The Front Desk Associate acts as the first point of contact in Exceptional Community Hospital and is responsible for the following duties:

Essential Duties & Responsibilities:

• Treat all patients and colleagues with dignity and respect.
• Open communication between all departments and cultivating a team environment.
• Communicate professionally and effectively with patients, visitors, and vendors.
• Ability to handle a fast-paced environment professionally and with poise. 
• Stand and greet all patients and visitors in a friendly, courteous, and professional manner.  
• Maintain confidentiality and observe HIPAA compliance.
• Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
• Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
• Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services. 
• Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals. 
• Processing payments and regular communication with the Central billing Office to resolve errors. 
• Perform patient status changes as clinical staff directs.
• Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding. 
• Answer, screen, and direct incoming phone calls.
• Facilitate deposits and cash reconciliations during shift change.
• Maintain with accuracy all spreadsheets, and patient logs. 
• Perform clerical duties, including mail delivery, faxing, copying, and scanning
• Perform other duties as assigned. 

Qualifications:

• Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred)
• Working knowledge of insurance identification and terminology (Preferred)
• Working knowledge of insurance verification and benefit descriptions (Preferred) 
• Working knowledge of Admission Notifications and Insurance Authorizations 
• Working knowledge of Medical Terminology
• Strong Organization Skills
• Proficient Computer Skills
• Strong Communication and Customer Service Skills
• Current Background