Seasonal Event Staff, Guest Experience Operations

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization. 

Job Description:

Position Title: Seasonal Event Staff, Guest Experience Operations 

Position Type: Part-Time –20

FLSA Classification: Non-Exempt 

Division: Operations 

Department: Guest Experience Operations

Reports to: Venue Operations Manager

Compensation Range: $15.00 - $20.76 

Date Reviewed: December 19, 2024 

About Crystal Bridges & The Momentary:

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art’s role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action.

Position Summary:

Event Staff are a vital part of providing quality Guest Experience at events at both Crystal Bridges and the Momentary. The ideal Event Staff team member is passionate about events and being a part of creating unforgettable experiences for our guests while helping enrich our community through a variety of events. In order to provide our guests with a world class experience, Event Staff will be trained in a variety of areas including Crowd Management, ID check, Bag Check, and Ticket Scanning, all with the main focus of growing a team of confident and talented professionals who are focused on creating a guest experience that keeps guests excited about coming back for future events.  

The Event Staff role is flexible and focused on supporting events at both locations. Event Staff will be able to pick up shifts that work with their schedules. Event staff will be expected to pick up a minimum number of shifts throughout the season, with shifts being a minimum of 4 hours and a maximum of 10 hours in length. 

This position is seasonal, beginning in January and ending in early November. Please note that this is an event specific position so hours will fluctuate based on the number of events occurring each month. Shifts will primarily be nights and weekends, but some shifts may be needed during the day as well. Event Staff are required to work at least one shift each quarter to maintain their knowledge of systems, procedures, and current exhibitions. Exceptions can be made if there are conflicting school schedules and during slower months.

Principal Responsibilities:

• Present a welcoming demeanor to all guests and provide appropriate information as necessary to all who enter assigned areas.
• Provide excellent guest service to all members, guests, and colleagues at locations throughout the institutions, including our outdoor venues.
• Interact with the public in a courteous and respectful manner while upholding institution policies, and event specific guidelines.
• Remain flexible and demonstrate skills in guest experience, communications, and problem solving, and adjust to situations as they occur while maintaining a level head.
• Observe and report any concerns of criminal activity, fire, and safety hazards in public and non-public spaces. Report on all suspicious conditions or people; provide descriptions of violators of institution policies.
• Communicate effectively with Guest Experience Operations Supervisors to ensure all issues are responded to effectively and efficiently.
• Remain observant throughout incidents and provide information to responding supervisors to assist with assessing the incident and completing incident reports.
• Validate identification of guests, staff, and contractors to restrict access to areas to only those with the proper credentials, tickets, or identification.
• Ability to adapt to changing environments and multiple priorities.
• Follow written and verbal instructions and communicate well with others.
• Work at a variety of events including conce