Inside Sales Account Representative

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

 

Inside Sales Account Representatives are responsible for retaining, upselling, initiating price improvement, and reducing lost business percentages year-over-year with existing accounts assigned, often for a specific territory.  Primary responsibilities are to receive in-bound calls from current customers and to make outbound milk run calls for customer retention and contract renewals. This position uses problem solving skills on a daily basis to resolve customer inquiries and maintain strong customer relationships.  

 

Responsibilities of Position:

• Oversee account management of existing lower revenue producing commercial customer accounts with a focus on customer satisfaction and quality of revenue
• Retain and develop long-term business relationships with existing customers through proactive and prompt resolution of customer concerns, and timely service agreement updates
• Conduct phone calls, and electronic communications to existing customers to foster relationships
• Develop and provide a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue
• Respond to service cancellation requests with priority and follow-up in an attempt to save the business where possible
• Utilize the Company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles
• Maintain canceled customer list (prospects), flipping to Outside Sales Representatives for future sales
• Complete required Customer Service Agreements, reports, and other paperwork in a timely manner and in accordance with Company policy
• Regularly meet with management to review weekly sales activities and status of customers
• Perform other duties as assigned

 

Supervisory Responsibility:

• This position will not manage employees

 

Skills & Abilities Needed for Position:

• Excellent verbal & written communication skills
• Must be organized and detail-oriented with the ability to multitask in fast-paced environment
• Proven analytical/problem solving skills for the customer and the company
• Proficient in Windows and Microsoft applications
• Excellent customer service and data entry skills
• Must work efficiently and effectively, both independently and as a team
• Ability to meet deadlines and complete assignments within stated time frames
• Ability to always present and maintain a professional appearance and demeanor

 

Experience & Knowledge Needed for Position:

• Previous experience in Inside Sales, Sales Support, Administrative Assistance, or similar experience is preferred

 

Physical Requirements in a Regular Workday:

• Rarely lifting/carrying a max of 50 lbs
• Occasionally working in areas of dust, odors, mist, gases, and other airborne matter
• Continuously sitting in an office environment
• Rarely standing/walking

 

Additional Working Conditions/Aspects:

• Ability to travel between offices, as required
• Ability to work flexible hours; expected to work nights and weekends as needed
• Ability to work overtime, weekends, and/or holidays
• Legally eligible to work in the United States
• Valid driver’s license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

 

This job description is intended to describe the general nature, complexit