Event Services Supervisor| Part Time | Greensboro CC/ Tanger Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

Responsible for supervision and direction of event set up and event crew team members as well as temporary labor employees in their duties of general building cleaning, as well as event room/hall set-ups and breakdowns as required for the venue and associated exteriors parcels.

 

GCC Equivalent job title: Guest Services Supervisor/ House Supervisor, Event Supervisor, Supervisor Assistant, Floor Leads and House Supervisor.

 

This role will pay an hourly rate between $16-$17.

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

 

Job Expires 8/01/2024

About the Venue

The Greensboro Coliseum Complex is a multi-building facility designed to serve the citizens of Greensboro and the surrounding area through a broad range of activities, including athletic events, cultural arts, concerts, theater, and educational activities, fairs, exhibits, and public and private events of all kinds including conventions, convocations and trade and consumer shows. It is both a primary center of activity for the community and a leading economic generator for this region. 

Responsibilities

• Supervises and assists event services crew members and temporary labor workers in the general cleaning and venue room set ups, and other associated equipment required for all meeting rooms and exhibition halls.
• Works with the Guest services Manager and the Assistant Guest Services Manager in the development of daily work tasks sheets and ensures that these tasks are completed in a first class and efficient manner.
• Works in conjunction with the public safety and venue operations departments to ensure that comprehensive energy conservation and safety programs are adhered to in the daily operation of the building.
• Trains and effectively communicates with staff regarding responsibilities and expectations.
• Works with staff to develop and maintain a service-oriented attitude.
• Assists in the development of floor plans as well as review production schedules with the General Service Contractors, Partners, and Internal Team.
• Strategically plan and execute production logistics from move-in, show days and move-out.
• Assist with employee training, scheduling, inventory controls and external vendor relations.
• Ability to communicate effectively with internal departments and clients.
• Ability to read venue drawings to properly set leased space.
• Ability to write daily post notes for the following shift to follow.
• Completes daily housekeeping logs and submits completed logs to the Guest Services Leadership.
• Performs other duties and responsibilities as assigned.

Qualifications

• Must be currently employed at the GCC to join this transition group.
• Education: High School Diploma or G.E.D.
• Experience: 1 to 3 years of related experience.
• At least three (3) years of customer service experience in a fast-paced environment, and able to handle a variety of customer needs in a professional manner.
• Ability to use and communicate via text and instant messaging communication platforms.
• Ability to read, understand, and communicate policies, procedures, and other stadium information.
• Possess a positive attitude and strong ability to work well with co-workers and supervisors in a team environment.
• Strong verbal and written communication skills.
• Basic computer skills in Microsoft Word, Excel, and Outlook.
• Punctual and reliable attendance.
• Be available to work a variety of shifts including: days, evenings, weekends, holidays on event days throughout the year.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to eq