Intern-College- Customer Resolutions and Solutions

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Pay Grade

Temporary

Position Summary

The CPS Energy Internship Program is designed to meet the industry’s rapidly changing workforce needs by providing San Antonio college students an opportunity to be paired with a mentor to acquire meaningful hands-on experiences that expands their understanding of the industry and exposes them to essential skills they must acquire or develop to succeed.  The internship is designed for the intern to learn to perform in a work environment and understand the rationale behind the strategies used.  Applicants must reside in the San Antonio Metropolitan area and are currently enrolled in school or recently graduated to qualify.  

Customer Resolutions & Solutions intern will be part of a 24/7/365 organization and will help provide process and analytic support between System Operations and various customer facing roles, primarily but not limited to emergency electric and gas events. They will help establish reports for impactful, major, and emergency events to Customer Strategy, Corporate Communication, Government Relations, Gas, Electric Delivery Services, Energy Supply, Products & Services, and any other customer escalation across the company.  They will help document and develop procedures and providing analytical support and reports for various projects, programs and portfolios to project managers, program/project team leaders and other internal and external stakeholders as assigned. 

Summer 2026 Internship Cohort

Application deadline: 3/6/2026

Location: CPS Energy headquarters 500 McCullough Ave., San Antonio, TX 78215

Current college transcript is required for the application*

Tasks and Responsibilities

• Participate in collaborating with Customer Resolutions and System Operations to update processes to communicate to leadership & customer facing roles (e.g., Customer Service, Government Relations, Military Accounts, Key Account Management (KAM), Corporate Communications, Community Engagement, and other areas as needed) 
• Performs system administration duties of various software platforms and applications. 
• Participate in collaborating with other departments to identifying, reporting, and updating various emergency electric or gas events.  
• Participate in identifying, analyzing, and communicating effectively with customers, internally and externally regarding problems and issues.  
• Ability to work with a diverse group of individuals in a fast-paced environment.   

Minimum Skills

Minimum Knowledge and Abilities

Working knowledge of Microsoft Office.Must be currently enrolled in a related discipline.A minimum GPA of 2.5.Must currently reside within 120 miles of CPS Energy Headquarters.Demonstrated leadership potential.Self-motivated and results oriented.Exceptional communication skills.Effective networking skills.Demonstrated critical thinking and problem-solving skills.Demonstrate an interest in a career applicable to the utility industry.Participate in full-time employment with CPS Energy.Attend all activities sponsored by CPS Energy during employment.Pass a drug test and background screen prior to employment with CPS Energy.Submit application, resume, transcripts.

Preferred Qualifications

• Ability to communicate trends as necessary. 
• Must possess effective verbal and written communication skills. 
• Ability to learn time management skills. 
• Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner while working with a diverse workforce and various environments.

Competencies

Communicates EffectivelyLearning QuicklyServing CustomersDelivering High Quality WorkAdapting to Others

Minimum Education

Must be a college student; currently enrolled in a related discipline

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, and presenting. Use of personal computing equipment, phone, multi-functioning printer & calculator. Ability to travel to & from meetings, training sessions