Customer Service Manager

Company Description

TOMRA, an international recycling company, is looking for a Customer Service Manager in our Syracuse, NY office! The Customer Service Manager will be responsible for developing customer relationships that promote retention and loyalty, and improve customer profitability.

PAY: $50,000 - $70,000

HOURS: 8:00 am - 4:30 pm

Job Description

• Responsible to manage overall customer satisfaction in the assigned region, including customer service and marketing activities.
• Responsible for working with multiple internal departments to ensure customer satisfaction and regulatory compliance (Sales, Service, Material Recovery, Billing, and Bar Code Department).
• Conducting site audits to maintain company standards
• Responsible for creating, developing, implementing and maintaining volume enhancement programs in the assigned region.
• Coordinating field customer service territory coverage, as well as communicating and scheduling meetings with customers.
• Manage and report on all customer activities on a consistent basis.

Qualifications

• Ability to travel within North East no less than 25%
• 2-4 Year Degree in business preferred
• Consumer Package Goods or Direct Store Delivery experience or equivalent
• Valid Driver's License and acceptable driving record

Additional Information

Come be a part of the RESOURCE REVOLUTION!

#SYROFF