IT Analyst III: Enterprise Applications

Posting number: 14.03373

Department: Information Systems

Job classification: IT_Analyst III

Posting type: Open & Promotional

Categories: IT and Computers

Summary

Reporting directly to an assigned manager or director, responsible for independently analyzing, defining, and creating technological solutions for multiple and/or critical IT systems to solve business problems and meet organizational needs. Serves as the primary technology owner for a designated technology area. Level III of III in Analysts.

Examples of duties

• Performs technical analysis of applicable data to produce products and solutions to resolve technology-related business problems
• Provides advanced technical consulting and support services as needed
• Analyzes and tests new or existing procedures and develops alternative workflow solutions
• Performs moderate to complex computer systems and server environment analysis work to ensure stable systems for all users throughout the County
• Analyzes and defines business processes associated with system enhancements

• Participates in designing and maintaining system configuration and setup
• Makes technical decisions to best complete tasks and projects
• Designs and delivers training programs
• Trains and assists Analyst I and II positions as necessary
• Represents the IT department at various meetings
• Works as part of a team to procure and implement major systems or upgrades to existing applications and systems

• Attends all meetings and trainings, as required
• Performs special duties as assigned

Specialized Assignment (in addition to the duties above):

Enterprise Applications

• Diagnoses and performs troubleshooting tasks for a full spectrum of support cases across all elements of assigned application, and any connected systems, to determine an appropriate resolution
• Administers and maintains assigned application environment and related software solutions to support the county’s business processes
• Ensures seamless integration with IT systems while managing system updates and testing cycles in collaboration with technical teams, consultants and end-users
• Develops application and database components to support application development in collaboration with the Database Administrators (DBA) and other technical personnel

ORGANIZATION RELATIONSHIPS

• Reports directly to – An assigned manager or director
• Direct Reports – No

PHYSICAL DEMANDS

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Regular travel between work sites as required

IRREGULAR HOURS

• Work outside of the normal office hours (Monday – Friday) may be required
• May be deemed essential personnel in the event of an emergency
• Regular attendance is required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Qualifications

• Associate degree in a related field and five (5) years of job-related experience; OR seven (7) years of job-related experience
• Working knowledge of specific job-related technology
• Enterprise Applications: Prior working experience in Workday ERP System support

LICENSES AND CERTIFICATIONS

Required

Required within thirty (30) days of employment