Dispatch Manager - Call Center

Overview

Dispatch Manager: Fort Lauderdale, FL

Base Salary Plus Uncapped Commissions: $70,000 to $80,000 expected earnings

As a top ten brand in the multi-billion-dollar exterior remodeling industry, we generate more than $150 million in annual revenue and are the southeastern cornerstone in our national Renuity network. At FHIA Remodeling, our motto “together we all win” fosters an environment of collaboration, accountability, and company pride.  Our team set out to be a best-in-class home remodeling provider in 2006 and are proud to have served over 200,000 happy customers throughout Florida.  Our growth is fueled by our people, where we’ve promoted over 85% of our diverse and inclusive leaders from within.  Dedication, passion and performance lead to remarkable success at FHIA Remodeling. Are you ready to join us? 

As a Dispatch Manager, you will be the main point of contact between our sales team, call center team, and customers. In this role, the manager must be able to successfully coordinate the assignment of their daily consultations, report and update results for their progress, and handle any issues that may arise in the process.

Why Work at FHIA:

• Hiring Immediately

• Base salary plus uncapped commissions

• Average first year income range up to $70,000 to $80,000/yr

• Growth Opportunities based upon merit and performance

• Medical, dental, life and disability insurance plans

• Paid Holidays and Paid Time-Off

• Competitive 401(k) retirement savings plan, matched by Renuity

• Company wellness incentives

What You'll Do:

• Be an effective and professional communicator over the phone for our sales representatives

• Handle all issues that sales representatives may need resolved with regard to their appointment schedules and customer experience

• Be the team anchor by relaying messages verbally and over our platforms expeditiously and efficiently to the Dispatch team and other call center

• Complete weekly reports on division performance to be presented to leadership teams

• Coordinate all schedules and duties for the dispatch agents 

• Schedule: M-F, Saturdays 9am to 6pm - a must

What You'll Bring: 

• Resourcefulness and the ability to pivot or think quickly in problem-solving situations

• Adaptability to change and performing new tasks

• Experience in building trust with customers over the phone, and handling inbound and outbound calls in a performance-driven environment

• Must be tech-savvy and familiar with data entry and Microsoft Office to include Excel, Teams, Outlook, etc.

• Ability to speak with colleagues and prospects with confidence and multitask on systems 

• Active listening skills and attention to detail

• Experience in dispatching and coordinating for emergency services and logistics industries- a plus!

• High School Diploma or Equivalent

Type: W2 position, Full-time, In-Office

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy