CUSTOMER SERVICE SPECIALIST - 40047090

Requisition No: 842913 

Agency: Commerce

Working Title: CUSTOMER SERVICE SPECIALIST - 40047090

 Pay Plan: Career Service

Position Number: 40047090 

Salary:  $33,760.00-$72,855.21 

Posting Closing Date: 01/01/2025 

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Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

 

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets.

 

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

 

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

 

The Work You Will Do:

Assists employers throughout the Region as part of economic development efforts for South Florida job openings in EmployFlorida.   Work with Employers on recruitments and pre-screening of employees prior at Job Fairs/Recruitments; marketing local programs such as On-the-Job Training (OJT) and Employed Worker Training.  Refer job seekers to employers and perform placement services as required to foster and further economic development in our Region. Ensures that the job orders in EmployFlorida comply with Department of Economic Development (DEO) and Equal Employment Opportunities (EEO) requirements.  Assist in eliminating barriers to participation and job opportunities in the community by instructing customers in job interviewing techniques, resume' preparation assistance, etc.  Refer customers to community resources for appropriate employment related services and perform placement services as required to foster and further economic development for the people in our community.  

 

The Difference You Will Make:

You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own.  Your knowledge and skills will be utilized to help our citizens. Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.