Oncology Solution Architect – Growth & Expansion Team (G.E.T) (Remote)

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Reporting to the Business Line Manager (BLM) – Growth & Expansion Team (G.E.T), the Solution Manager leads scalable growth by translating healthcare software capabilities into measurable customer value—driving adoption, operational integration, retention, and expansion across complex, multi-stakeholder accounts in North America. This role is accountable for successful software sales, expansion, and retention by partnering closely with product, commercial, clinical, and customer-success teams—including Regional Directors/District Managers, Customer Success Managers (CSMs), and Technical Sales Managers (TSMs)—to build repeatable growth motions.

Key Responsibilities

Strategic Sales & Account Leadership

• Lead complex software expansion opportunities across North America aligning execution to broader sales objectives.
• Develop and execute tailored account strategies that align customer business needs with software portfolio capabilities and value realization goals.
• Demonstrate a strong understanding of the healthcare market, including the competitive pressures facing integrated delivery networks (IDNs) and apply that insight to shape effective expansion and growth strategies.
• Develop and implement communication and engagement strategies that drive focused execution, effective stakeholder alignment, and strong ongoing relationships with strategic customers.
• Build repeatable, scalable growth and expansion motions (a reusable GTM/customer-expansion playbook) rather than pursuing episodic transactional events. 

Enablement & Cross-Functional Collaboration

• Drive partnership with regional leadership, territory sales, CSMs/TSMs, and AOS teams to identify, evaluate, and prioritize expansion opportunities across complex accounts.
• Support territory-based CSMs and TSMs in strengthening account execution and aligning technical solution positioning with customer business objectives and system lifecycle needs.
• Drive cross-functional engagement across sales, products, services, and finance to support coordinated execution for complex accounts.
• Develop and manage strategic external partnerships and ecosystem relationships that accelerate market expansion and drive health equity for communities.

Market & Portfolio Insights

• Anticipate customer challenges related to adoption, integration, and scalability of software solutions across oncology and adjacent supporting service lines.  This includes an understanding of data flow, infrastructure enablement, and cyber-security barriers. 
• Contribute to business cases for investment in new offerings, integrations, and market expansion.
• Interpret healthcare trends, market pressures, and evolving customer adoption strategies to inform software positioning and account strategy.
• Drive deliberate, risk-aware expansion within clinical, regulatory, and patient-impact constraints, using staged rollout and adoption-risk management.

Operational & Financial Accountability

• Support business performance across assigned accounts by contributing to profitable growth and expansion.
• Track adoption, expansion pipeline, and renewal health across key accounts in collaboration with CSMs.
• Contribute to quarterly performance reviews, forecasts, and business updates for leadership.

Influence & Collaboration

• Influence complex sales cycles and enterprise account strategy through effective collaboration and strong business acumen.
• Contribute to a culture of collaboration, execution excellence, and customer-centric growth.
• Executive-level presence, communication and stakeholder alignment; ability to turn ambiguity into an executable roadmap across clinical, IT, finance, commercial, and customer-success stakeholders.

Qualifications

Education & Experience

• Bachelor’s degree in business, Engineering, Computer Science, or related field (advanced degree preferred).
• 10+ years of experience in healthcare software sales, enterprise software, SaaS, or digital health, with a focus on large, complex accounts.
• Proven ability to partner with consulting, customer success and technical sales teams to drive adoption and expansion.
• Experience contributing to forecasts, account planning, and performance metrics in