Senior Business Application Engineer I

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified™ 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas’ Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About the Role

The Zendesk Administrator - Customer Support Systems will be responsible for work across teams and organizations to ensure that the architecture and design are of high quality, stable, scalable and reliable. You would drive the technical design and best engineering practices through design reviews, architecture reviews, user validation activities and business customer interactions. 

The candidate will be responsible for identifying and implementing process improvements in the customer support domain. A strong expertise in Zendesk for service CRM will be key to success in this role.

This is a multi-faceted role where you will work multi-functionally with our Customer Support, SalesOps, OrderOps, PeopleOps, Legal, Workplace, Customer success , Product, Growth, Marketing, and Finance teams. 

This role is open to candidates residing in the US except Alaska, California, Denver metro, Connecticut, Chicago metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Austin metro, Dallas metro, Houston metro, Washington, Washington DC metro.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara. 

In this role, you will: 

• Manage, design, configure, test, deploy, and support in Customer Support ecosystem comprise of Zendesk, Twilio, Assembled, AgentConnect and many other technologies
• Partner with Business Systems Analysts and Product Manager to shape product definition and requirements so that configurations or interfaces can be built in a flexible, extensible, and robust way in addition to assisting in driving technology vision, strategy and roadmap to build enterprise capabilities (scalability, fault tolerance, extensibility, maintainability etc.)
• Lead and mentor technical teams in a continuous Agile approach of integration dev/deploy format
• Create, update and manage tasks & stories in JIRA to support day-to-day requests, system issues and timelines
• Support with high expectations and provide feedback on configuration, code and architectural approaches implemented by the team
• Implement critical interfaces and complex modules of the systems and feature