Director, Customer Technology Digital Servicing

Location: DFW Headquarters Building 7 (DFW-SV07)   
Additional Locations: None
Requisition ID: 71811 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

We’re looking for an IT leader that has a proven track record of inspiring and leading delivery organizations through transformation. Someone who has exhibited the ability to make strategic sourcing decisions, ask the right questions of technical teams, and can communicate complex technical solutions to business partners in a non-technical, yet impactful manner. This role provides the vision and strategic direction for developing IT solutions in support of the Customer Technology organization’s Digital Servicing capability for aa.com with an eye toward reuse in other digital channels, such as mobile, contact center, and airports.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Responsible for the end-to-end delivery lifecycle of all solutions including architecture, development, and operational support of people and payroll systems
• Drives organizational structure, process, and cultural improvements that result in rapid delivery and consistent execution of IT solutions
• Develops and presents business case and related ROI to senior management for justification of investment in technology solutions 
• Partners with internal customers and with external vendors to manage system development and maintain system operational standards
• Manages and directs software, hardware, and telecommunication providers, using Agile and DevOps practices to enhance operational efficiencies and accelerate delivery
• Ensures alignment of solution delivery with the strategic direction of the business and IT 
• Ensures resilience and security of all IT solutions delivered by the team

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Demonstrates the highest level of ethics and integrity
• Bachelor’s degree or equivalent work experience required in Computer Science, Information Systems Management, or related field
• 10 years of experience with infrastructure technologies and software development 
• 7 years of technology leadership experience, including development, infrastructure, and architecture teams
• Deep expertise in leading technical teams, driving innovation, and ensuring the successful delivery of complex projects
• Experience leading multi-sourced development teams (internal, external, on/offshore)
• Previous experience in coding, system design, and software architecture is highly desirable, as it demonstrates a strong foundation in technology and the ability to provide strategic leadership in a rapidly evolving IT landscape
• Proven track record of hands-on technology delivery, including significant experience in software development or architecture

 

Preferred Qualifications- Education & Prior Job Experience

• Experience in the application of technology and financial practices related to technology investments 
• IT Operations experience for vital and/or critical systems 
• Excellent understanding of end-user needs, leading technologies, and applications 
• Demonstrated ability to deliver major system implementations 
• Proven ability to manage internal and external resources, as well as manage relationships with 3rd party providers and partners
• Demonstrated ability to solve, and to lead others in solving, complex analytical problems
• Willingness to take calculated risks 

 

Skills, Licenses & Certifications

• Ability to build and facilitate relationships at all levels of the organization, both internally and externally
• Ability to be self-driven with a natural aptitude for engaging employees in multiple workgroups
• Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic vision; ability explain technical concepts to non-technical audience 
• Pro