Business Control Mgr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Line of Business Description:

Provide Single Process Inventory (SPI) Program support in executing internal control disciplines and operational excellence for the various Enterprise Transaction Services (ETS) business units within Global Operations.  ETS primary business units include; Check Operations, Cash & Transportation Services, Unclaimed Property Operations, Wholesale Lockbox Operations, Enterprise Card Issuance, Document Fulfillment Services, and Enterprise Correspondence Operations.

Oversee and manage team execution of adherence to the Single Process Inventory (SPI) enterprise-wide standards.  Monitor and provide oversight for executing SPI inventory/Process Owner Portal (POP) change requests and validating outcomes; includes POP data entry, partnering and leading discussions with ETS Management, Risk & Compliance, and other SPI content owners to validate inventory accuracy.  Act as the champion for key risk and process management initiatives and ongoing process improvements related to SPI governance. Engagement and support of metric reporting and oversight of inventory. Preparation of executive risk forum materials and presentations. Ensuring accurate and consistent risk disciplines are in place to deliver the best outcomes for our customers, clients, and shareholders, and to protect our company’s reputation. Communicating risk positions crisply and candidly with leaders across the organization and with internal business partners. Demonstrating commitment to excellence by reducing inefficiencies, mitigating risks, and minimizing potential issues.  Support periodic evaluation of process and control effectiveness ensuring compliance with laws, rules, regulations, policies, and standards.  Manage the performance and productivity of the team to ensure timely execution of all SPI activities and results reporting.  Ensure accuracy of SPI data and relevant information is captured in POP.  Driver of business outcomes by delivering results effectively by prioritizing, inspecting and appropriately delegating team work.    

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsib