Concierge Services/Support Associate - Part Time - Haywood

At Belk we have a vision to reimagine the department store. Concierge Associates provide outstanding customer service to each customer, display a passion for retail and fashion, adapt to change efficiently, continually seek to learn about Belk’s merchandise and have an awareness of industry technology. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

Job Functions

• Proactively greeting and engaging customers warmly and with a smile  

• Supporting the store to meet or exceed its customer service goals  

• Handling each customer transaction in a professional and friendly manner  

• Thanking each customer by name following a purchase  

• Offering assistance to the customer proactively and without prompt  

• Using suggestive selling techniques with all customers  

• Meeting or exceeding solicitation goal for Belk credit Rewards program  

• Meeting or exceeding goals, where applicable  

• Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com  

• Using Mobile Devices to complete a sale (where applicable)  

• Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience  

• Using the Belk App and informing customers about the Belk App to enhance their shopping experience  

• Using the Belk website to look up merchandise and complete in-store orders for customers  

• Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks  

• Maintaining Belk professional dress standards and appearance 

• Complying with store policies including, but not limited to those concerning attendance and tardiness  

• Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager 

Education / Experience Requirements:

Minimum Education & Experience:

• No education requirement

• Experience in retail preferred

Knowledge / Skills Requirements:

Knowledge & Skills

• Excellent communication skills

• Ability to use and learn industry technology preferred

Physical Requirements:

Physical

• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.

• Hand manipulation to remove sensor tags

• Ability to push / pull 100-500 pounds when moving stock carts

• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

Accessibility Guidelines:
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We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or