Senior Associate, Retention Marketing

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

 

Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact.

 

Want to learn more about a career on our commercial team? Visit our careers page: https://careers.fitch.group/content/Fitch-Solutions-Commercial/

 

Fitch Solutions is currently seeking a Senior Associate, Retention Marketing based out of our New York or London office.

 

How You’ll Make an Impact:

• Execute global retention marketing campaigns across email, events, and targeted nurture programs to help drive renewals and support upsell and cross‑sell opportunities.
• Coordinate the planning and promotion of client events—including webinars, roundtables, and high‑touch forums—working closely with commercial teams, subject matter experts, and the events team to strengthen client engagement and highlight product value.
• Support cross‑functional alignment on retention priorities by partnering with marketing, account management, and CSM teams to ensure campaigns, materials, and events meet commercial retention goals and address client needs.
• Assist in developing behavioral and usage‑driven nurture programs for high‑value accounts by collaborating with account management and CSM partners to improve product adoption and reduce churn.
• Track, analyze, and report key performance metrics for retention campaigns and client events (engagement, churn, renewals, upsells, cross‑sells) and contribute to client communications, promotional merchandise needs, and GTM/product enhancement initiatives—initially in the  Fitch Ratings Research & Data business but Fitch Solutions-wide as well.

 

You May be a Good Fit if:

• Bachelor’s degree in Marketing, Business, Journalism, or a related field, plus 2–4 years of B2B product or retention marketing experience, including hands‑on work with multichannel campaigns and event marketing.
• Proficiency with marketing automation and CRM systems, preferably Marketo and Salesforce, and experience tracking and interpreting campaign, event, and customer‑behavior KPIs.
• Strong written communication and content development skills, with the ability to translate product value and thought leadership into clear, client‑focused messaging.
• Demonstrated project management ability—managing multiple initiatives with accuracy and attention to detail—and willingness to support event logistics and promotional merchandise inventory as needed.

What Would Make You Stand Out:

• Experience supporting strategic retention and product marketing campaigns, driving event strategy and registrations/attendance, and promotional merchandise inventory management
• Strong analytical skills for performance tracking and data-driven optimization.
• Creative approach to content, campaign, and event development and marketing.
• Ability to thrive in a fast-paced, dynamic sales environment.
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