Inside Sales Client Manager

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The primary objective of the Inside Sales Client Managers is to drive client satisfaction throughout the entire lifecycle of the clients’ buying process.  As a client facing resource, Inside Sales Client Manager will grow client relationships and drive expansion across all solutions within assigned area. 

Working at NTT

The Inside Sales Client Managers have a proactive and systematic approach to working through the assigned territory. This is done by leveraging NTT (Ltd)’s tools and methodologies to understand the client’s implicit and explicit needs.

This role is an entry level sales role.  The Inside Sales Client Manager will develop knowledge of products, NTT solutions and process that will enable them to be successful in their passion for a long-term sales career.  The expectation is that after successful performance in the Inside Sales Client Manager role, the individual would be prepared and able to progress into a field sales Client Manager role.

Key Roles and Responsibilities:

• Manage and grow relationships and drive expansion across all solutions within assigned area by interfacing directly with clients mostly via email and/or phone.
• Generate demand by proactively assisting clients to identify current needs, and then effectively articulate how NTT‘s can add value through our services and solutions.
• Use NTT’s sales tools and methodology to effectively manage accounts and opportunities.
• Present new and additional offerings to clients as a part of upskilling.
• Manage sales execution activities for existing and prospective clients in accordance with NTT processes to ensure targets are achieved.
• Provide supportive sales documentation and obtain a sales order where there is an opportunity to close a sale.
• Build relationships with clients and display an interest in and knowledge of the client environment.
• Identify opportunities for up-selling of solutions and services displaying superior communications etiquette.
• Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts.
• Acts as part of a sales team and may carry a team target / quota.
• Comply with and adhere to pre-identified governance and compliance standards as outlined by NTT(Ltd) and escalate identified problems for investigation and resolution.
• Adhere to Finance standards and procedures to reduce costs and report associated risk.
• May be required to travel to sales meetings both internally and externally.

• Sells company products to customers via telephone or electronic inquiries.

• Must close the sale on products, systems, and/or services.

• Sales are typically made through inbound telephone sales activities.

• May have limited outbound call responsibility.

• Does not require in-depth technical knowledge of the product.

• Acts as part of a sales team and supports field sales staff.

• May sell lower-tier products, supplies, components, etc.

• Responds to customer inquiries for the purpose of taking orders.

• May respond to web and/or fax inquiries and orders.

• Focuses on retaining and growing an existing customer base.

• May also be involved in order fulfillment, post-sales, or administrative related activities.

• May perform customer database tracking activities.

• May carry team or individual quota.

Knowledge, Skills, and Attributes:

• Sales business acumen - The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd's business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.
• Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective & lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills - The knowledge of NTT Ltd’s offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to li