Lift Operations Manager

Location: Killington, Vermont

Killington and Pico Resort is the biggest mountain in the East, home to the most adventure you’ll find all year long, and a great place to start, build and grow your career. With seven distinct mountain areas, including Vermont’s highest lift-serviced peak, the opportunities are endless throughout the longest ski season in the East, and into the summer with mountain biking, golf and more. Join an enthusiastic team that strives to deliver the best guest experience possible, while taking advantage of all these mountains have to offer. Killington Resort is committed to employee wellness, safety, growth opportunities, and provides a wide variety of resort benefits, including access to our unparalleled playground. 

Compensation and Benefits: 

• Compensation: Salary, adjusted based on experience
• Benefits: Full-time, year-round, benefitted position including;
  • Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
  • 401(k) retirement plan (with company match up to 5%)
  • Paid parental leave
  • Paid time off, holiday and sick pay
  • Free season pass for employee/dependents
  • Privileges at several other resorts
  • Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.

Job Summary:

The Lift Operations Manager will report to the Mountain Experience Manager. The Lift Operations Manager is responsible for planning and general oversight of operations of the Lift Operations Department which includes Ticket Checking, Tubing, and Summer Operations. At times, the Lift Operations Manager will work very closely with other department Managers within Mountain Operations to ensure a safe and reliable operation.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Plan, implement, administer, coordinate, monitor, and evaluate all services and operating systems of Lift Operations

• Oversee daily operations of Lift Operations, Ticket Checking, Summer Operations, and Tubing

• Provide supervision and leadership to Lift Operations Supervisors and Team Leaders who oversee supervision of 80 - 130 employees (season dependent)

• Ensure compliance with VOSHA, ANSI B.77, Vermont Passenger Tramway, and all KPSRP standards, rules, and regulations

• Identify and address issues in a timely manner as they pertain to ANSI B.77, VOSHA, Vermont Passenger Tramway, and KPSRP standards, rules, and regulations

• Be familiar with IBC (International Building Codes) and ACCT (Association of Challenge Course Technology) standards, rules, and regulations

• Be familiar with and maintain working relationships with all departments within Mountain Operations such as Lift Maintenance, Snowmaking, Patrol, Grooming, and Vehicle Maintenance

• Responsible for the growth and development of staff in terms of efficiency, safety, and succession

• Confer regularly with the Mountain Experience Manager to ensure department and company goals are being met and to seek advice if needed

• Confer regularly with Lift Maintenance Manager to discuss lift issues and resolutions

• Responsible for understanding and implementing changes to policies and training when needed

• Responsible for reviewing all department literature

• Responsible for staying informed of new developments in Lift Operations or related fields that may be applicable to the operation

• Confer regularly with the Financial Coordinator about budgetary anomalies, wages, and general expenditures

• Plan and manage Lift Operations, Ticket Checking, and Tubing budgets. As well as potential Capital necessities when available

• Maintain inventory and supplies control including but not limited to uniforms, tools, and operating supplies

• Participate in various department/division and company meetings

• Prepare and submit administrative reports such as Weekly Overviews, Financials, Staffing/OT, etc.

• Deal regularly with various individuals and organizations outside of the company, including vendors, inspectors, guests, etc.

• Other duties as assigned

Customer Service Expectation:

                The Lift Operations Manager plays a significant role at KPSRP acting as a liaison between guests and the company ensuring that we are providing a safe, efficient, and reliable operation while creating positive and memorable experiences. The Lift Operations Manager is responsi