QA Automation and Manual Testing - Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in the Payments Technology group, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provide accurate testing estimates during daily scrum calls.
• Document and execute test scenarios by identifying specific scenarios and writing test scripts using Business Driven Development.
• Utilize test automation tools (Selenium/Cucumber/) for efficient and timely end-to-end test execution, requiring previous experience in automated testing.
• Partner closely with Operations, Product, and Technology groups.
• Identify opportunities to accelerate and synergize testing processes for assigned projects and share information with team members for validation before implementation.
• Monitor and report testing defects and manage the re-testing process.
• Validate and present test results for internal sign-off.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• 3+ years of experience with Manual/Automation testing
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in Agile project delivery
• Experience defining requirements, document user stories, and execute test scripts with a strong understanding of testing processes.
• Experience managing multiple projects and personnel to meet stakeholder expectations, while building and nurturing relationships across business lines and locations.
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Bachelor's degree in a technology related field
• Experience with functional and regression testing within the Financial Services industry.
• Working understanding of public cloud

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans