Manager of Revenue Services Client Management

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado.
We are seeking a highly motivated Manager to lead the Revenue Services Client Management team.

This job can be performed 100% remotely. Preference may be given to individuals residing in Colorado, but out of state applicants will also be considered.

The Manager will report to the Associate Director of Revenue Services Client Management and will oversee assigned staff, ensuring the reporting, analysis and level of service provided by the team is aligned with department standards. The individual in this role will review metrics and identify overarching trends while collaborating with inter-organizational teams to resolve barriers to successful and timely reimbursement. The Manager will serve as the key representative between CU Medicine business office functions; SOM department/division physicians and administrators; and all other stakeholders (e.g., front-end hospital operations) to proactively identify opportunities and assist in the resolution of issues. This position will serve as a working Manager and will maintain oversight of revenue cycle duties for specific School of Medicine (SOM) departments as needed.

Duties include but are not limited to:

Personnel & Process Management
• Provide direct supervision and leadership to Client Managers and Support Analysts and ensure all requests assigned to the team are accurate and appropriate.
• Maintain documents related to standard work and reporting.
• Conduct team meetings and 1:1’s with each staff member at a regular cadence, to include annual goal setting & performance evaluations.

SOM Department Meeting Management
• Oversee the quality of meeting content and delivery for subordinate Client Managers, ensuring a homogenous product that adds value to CU Medicine’s relationship with the SOM.
• Attend three meetings per year for each subordinate Client Manager.
• Partner with the CU Medicine business intelligence team to iteratively improve the quality and transparency of standard revenue cycle reporting.
• Collaborate with leadership and other partners/stakeholders to creatively implement solutions/processes aimed at improving revenue cycle performance.

Issues Management
• Work with CU Medicine leadership & staff to resolve performance issues, communication concerns, &/or other opportunities to improve the reliability of the operation.
• Create organizational updates to ensure our partners are aware of operational/process changes, new initiatives and organizational/unit specific successes.

SOM Department Performance Monitoring and Enhancement
• Review and analyze financial performance and trends (e.g., A/R figures, write-offs, collection rates) and create actionable, value-added initiatives for the RSCM team and other affiliate partners.
• Audit allowance write-offs to control losses due to errors ensuring transparent communication with our SOM partners regarding such losses.
• Review internal systems, processes, and procedures for business operation optimization opportunities.
• Offer transparent communication and engagement opportunities for our providers in denial resolution.
• Maintain an in-depth knowledge of federal, state, and all third-party insurance policies, practices, and procedures.
• Monitor, educate, and implement changes to government and payor-specific policies

System-Wide Collaboration and Performance Enhancement
• Serve as liaison to SOM department leadership and CU Medicine internal operations with efforts aimed at collaboratively improving service, reliability and performance.
• Analyze front-end related trends, propose recommendations to decrease ongoing deficiencies, and engage front-end stakeholders to reduce actions with negative impact on collections performance.

Requires 5+ years direct responsibility in physician practice management, or a senior-level position with professional fee B&C responsibilities. The ideal candidate will have a bachelor’s degree in business, healthcare management or related field ; graduate degree is highly preferred. Alternatively, 8 years of direct relevant healthcare and high profile physician B&C experience may be considered in lieu of an advanced degree. Must have or obtain a C