Associate, Account Services - Maternity Cover

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

 

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

 

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

 

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

The responsibilities of the Account Service Associate will be to manage the customer service aspects of our highest volume accounts.  These individuals will analyze customer fill rates and independently problem solve for delayed product.  They will communicate and partner with the sales team and buyers for the accounts to determine the right action plan for UA and the customers regarding their orders.  They will run SAP & BI reports to determine allocation fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers’ requested windows. 

Your Impact

Orderbook Management- 50%

• Track and maintain orders and be accountable for all KPI’s with regards to your own order book. 
• Ability to follow processes and procedures of both the function and the POD.
• Work daily in a variety of systems including SAP, BI, B2B and Excel. 
• Ensure a working knowledge of entire order cycle
• Actively support our UA DH team and x-functional teammates. 

Analysis and Communication- 30%

• Run and analyze daily / weekly / monthly reports according to service level agreements.
• Communicate proactively, professionally, efficiently, and tactfully with accounts, sales, logistics and all other cross functional areas. 

Problem Solving and Enquiries– 20%

• Effectively problem solve ensure accurate and timely delivery of products to accounts.
• Handle a variety of supply chain related enquiries in a timely manner. 
• Adapt to any new IT upgrades (SAP, B2B, BI), new processes, new applications and/or scenarios

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

 

• Proficiency with Microsoft Office Suite and SAP is preferred 
• 1 years +’ experience of related skills
• Team focused
• High level of competency for customer service
• Exceptional presentation skills required.
• Highly effective communicator with the ability to summarize and present complex data.
• Proficient in Microsoft Office Suite and Business Objects based reporting
• Knowledge enterprise management system and CRM solutions (SAP preferred etc.)

Workplace Location

• Location: This individual must reside within commuting distance from our Amsterdam office.
• Return to Work Designation: 2 days minimum in Amsterdam Office per working week

Relocation

• No relocation provided

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Benefits & Perks

• Paid “UA Give Back” Volunteer Days: Work alongside your team to support initiatives in your local community.
• Under Armour Merchandise Discounts
• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being. 
• 38 hour working week
• Hybrid work, a minimum of 2 days in the office
• 28 days holiday
• Teammate Resource groups e.g. Green Machine, Sustainability, LGBTQIA+, Women in Leading and Living, Balance for mental health and wellbeing etc.
• Human Performance Institute (Gym) on site
• Local Language course when moving from abroad

Our Commitment to Diversity