Business Operations Technician

Company Details

                                                                                                        

Berkley Industrial Comp provides best in class workers’ compensation insurance solutions to high hazard industries.  BIN’s mission is to provide an unparalleled customer experience within the high hazard workers’ compensation market. BIN achieves its mission by focusing on the following core values:

 

• Integrity – character without compromise
• Agility – flexible and collaborative
• Expertise – knowledge and skill
• Ingenuity – solution and future focused

Tenacity – responsiveness with a high degree of determination

 

Responsibilities

This role is critical to Berkley Industrial Comp’s (BIN) pledge of providing exceptional customer service. The role requires individuals to develop a working knowledge of each BIN department and utilize strong communication skills when resolving questions from external customers. BIN’s goal of creating a “one-stop-shop” service platform requires empowering the Business Operations Technicians to accurately support the organizations objectives through critical technical support.

Key functions include but are not limited to the following:

 

• New/Renewal Client Onboarding

• • • Welcome Call
    • Explanation of RAMP / RESOLUTION Service Expectations
    • Introduce Key Contacts at BIN
    • Verify customer contacts
    • Explain payment plan / responsibilities
• Collaborate with BIN’s RAMP team to create custom service plans for policy holders
• Act as subject matter experts of BIN processes and systems
• Create and review online first notice of injury reports and collaborate with RESOLUTION Specialists
• Provide technical support to BIN’s underwriting department through completion of policy issuance, policy endorsements and other critical policy-related changes
• Manage regulatory challenges for BIN’s RESOLUTION and UW departments, examples include:
  • • Proof-of-coverage issues
    • Claim-related data feed errors
• Ensure state regulations and annual filings are completed for both RESOLUTION and UW operations
• Ensures incoming communications are properly identified and routed correctly
• Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts
• Serve as primary point-of-contact for external customer questions, both policy and claims-related

Qualifications

• Bachelor’s degree preferred
• 1-3 years’ customer service experience preferred
• Strong analytical skills
• Excellent critical thinking skill set
• Proficient with MS Office products (Word, Excel, Power BI)
• Ability to adapt to unfamiliar situations 
• Demonstrate strong attention to detail and ability quickly
• Positive “find a way” attitude to multi-task
• Ability to work with a team with one unified goal.
• The Company is an equal employment opportunity employer.