AutoStore Technical Support Analyst

Description

Power Up Your Career in Automation! Join Our Support Team and Keep Industrial Systems Running Smoothly!

As a  AutoStore Technical Support Analyst you will provide technical support and expertise for our AutoStore ASRS (Automated Storage and Retrieval System) solutions. This role is critical in ensuring successful deployment, operation, and ongoing support of AutoStore systems, with a focus on software functionality and operational performance.

The AutoStore Technical Support Analyst will work closely with customers across the Americas and collaborate directly with the AutoStore Support Lead, as well as the European headquarters to support customers globally.  

Responsibilities:

These responsibilities include but are not limited to:

• Serve as the first-level, primary support contact for AutoStore systems in the Americas, with global responsibilities as needed. 
• Provide direct remote troubleshooting for AutoStore software, eSuite software, and basic electromechanical components. 
• Act as a technical liaison between customers, project teams, and engineering resources. 
• Support commissioning, integration, and go-live activities for new projects, both remotely and on-site. 
• Maintain comprehensive documentation of support cases, troubleshooting steps, and solutions within the Support ticketing system.
• Collaborate with AutoStore Support Lead & relevant product teams to escalate and resolve complex software & electromechanical issues. 
• Participate in AutoStore and eSuite training sessions, both locally and at specialized training facilities located within the Americas and Europe.  
• Be available & participate in overnight and weekend on-call shifts, holidays, and work non-standard shifts based on client and Support team needs. 
• Travel up to 60% of the year to customer sites for system commissioning, training, and on-site emergency troubleshooting as required. 
• Maintain VPN connections for all AutoStore clients at all times. 
• Ensure all work complies with company safety policies and customer requirements.
• Maintain a valid passport for international travel 

About Element Logic Americas

Element Logic Americas is a leading technology company focused on warehouse automation solutions that help customers optimize their operations and gain a competitive edge. Established in 1985, our company’s headquarters is in Norway, with operations spanning Europe, the Americas, and Asia. As the world’s first and largest AutoStore® partner, we offer robotic solutions, software, and consulting services. Our company achieved $500M in total revenue in 2023.
We are proud of our achievements and dedication to being recognized as a 'Great Place to Work' certified organization in 2023 and 2024. By joining our team, you're not just starting a job; you're becoming part of a community that values individual passions, the courage to push boundaries, and the power of authentic relationships. Together, we don't just work, we craft, innovate, and inspire.

What does Element Logic offer?

• Innovative and creative workplace in a growing company.
• Good work-life balance with a strong focus on mental health.
• Individual competence development plans.
• Focus on sustainability by promoting an inclusive environment.
• Market-based salaries and benefits include: Medical Insurance, Vision, Dental, 401K.
• Element Logic US/COL is Great Place to Work certified, and we strive to have a close collaboration environment with our "One Team One Dream" mentality.

Be yourself, in your element.

At Element Logic, our people are our greatest resource. We believe individuals should be in their element, and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We strive for a work environment where everyone flourishes with their unique abilities, perspectives, and life experiences.

More about us

Since 1985, Element Logic® has been optimizing warehouse performance. We are the world’s first and largest AutoStore® partner. In 2022 Element Logic acquired SDI, making us one of the largest system integrators in the world. Our industry is experiencing continued double digital growth towards 2025. Growth is driven by strong underlying fundamentals as performance requirements and cost increasingly put manual operations under pressure, while demand for e-commerce