Patient Access Representative I - Emergency Department

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Representative I - Emergency Department

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Remote Registration-Main Campus Hospital

                      

Job Code

U99943

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

9:00pm-6:00am

                       

Job Summary

                         

Job Details

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County since 1949, Marymount Hospital is a 269-registered bed acute care, faith-based hospital and became the first regional hospital to become a member of the Cleveland Clinic Healthcare System in 1995. This Magnet-recognized hospital maintains a strong commitment to the communities it serves through blending compassionate patient care with exceptional medical expertise. At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.  
 
In this position, you will provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Marymount Hospital to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to complete their registration and leave a positive, lasting impression.  
 
The ideal future caregiver is someone who:  
• Has experience in customer service and registration.  
• Is friendly, reliable and detail oriented.  
• Is comfortable and confident when speaking to patients in medical settings.  
• Thrives in a call center environment.  
 
Join a team of over 1,100 caregivers in their meaningful work and embark on your journey of accomplishment. Marymount Hospital has a rich history of providing its caregivers with opportunities for development, growth and career advancement in addition to exceptional benefits. Come build a rewarding, lifelong career at a diverse and welcoming hospital where caregivers recognize, support and celebrate one another. 

 

 A caregiver in this position works part-time, 20-hours per week 12:30pm to 9:00pm, 2-3 days per week, with rotating full weekend and holiday coverage.
 

A caregiver who excels in this role will:   

• Perform registration and obtain information about demographics, insurance, medical and financial  

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register   

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic  

 

Minimum qualifications for the ideal future caregiver include:   

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree