Security Operations Supervisor

College: South Louisiana Community College

Department: Administration & Finance

Sub department: Safety & Security

Type of Appointment: Unclassified - Administrative/Staff

Salary: $48,300 - $56,300

Duties and Responsibilities: 

Work Habits: 30%
• Coordinates and supervises the daily operations of contracted security personnel assigned to the South Louisiana Community College locations.
• Acts as the field supervisor for the Office of Campus Security at the Lafayette Campus by responding to incidents on campus, including safety concerns, criminal activity, accidents, and other emergencies, while preparing detailed incident reports as necessary.
• Coordinates scheduling for contracted security personnel to ensure appropriate coverage for campus operations and events.
• Conducts onboarding and operational training for contracted security personnel, ensuring they are familiar with the Office of Campus Security's procedures and expectations.
• Performs payroll administration and verification for contracted security personnel.
• Serves as a liaison between the College and the contracted security services provider to address operational needs, scheduling issues, and service quality.
• Assists in monitoring compliance with all access control procedures and security policies.
• Conducts routine inspections and security audits to identify potential safety concerns or lapses in security practices.
• Supports the College's parking program and management of event parking on the Lafayette campus.
• Capable of performing all essential duties and responding to emergencies 24/7.
• On occasion, may be required to fulfill post duties at other SoLAcc campuses during vacancies or absences.

Behavioral Standards: 30%
• Demonstrate professionalism, integrity, and sound judgment in all interactions, decisions, and operational activities.
• Consistently model professional behavior, appearance, and communication standards expected of campus security personnel.
• Maintain a calm, composed, and solutions-oriented demeanor during emergencies, incidents, and high-stress situations.
• Exercise accountability by consistently following through on assigned responsibilities, operational commitments, and institutional expectations.
• Demonstrate reliability through predictable attendance, punctuality, and responsiveness to operational and emergency needs.
• Maintain strict confidentiality regarding sensitive security information, investigations, incident reports, surveillance systems, and institutional operations.
• Foster a culture of safety, professionalism, accountability, and customer service among contracted security personnel.
• Support a team-oriented work environment through collaboration, cooperation, and constructive problem-solving.
• Demonstrate initiative by identifying operational concerns, safety risks, or process improvements and taking appropriate action.
• Adapt professionally to changing operational priorities, emergency situations, staffing challenges, and institutional needs.
• Demonstrate fairness, consistency, and professionalism when addressing performance concerns, policy violations, or operational issues.
• Maintain situational awareness and proactively monitor safety concerns, security risks, or operational deficiencies.
• Demonstrate commitment to continuous improvement through training, professional development, and operational feedback.
• Maintain effective working relationships with students, employees, contractors, law enforcement agencies, and community partners.
• Comply with all College policies, procedures, safety standards, and applicable regulatory requirements.
• Utilize College resources, equipment, systems, and information responsibly and in accordance with institutional expectations.
• Support and reinforce the mission, values, and operational standards of South Louisiana Community College.

Institutional Support: 20%
• Responsible for ensuring contracted security services consistently align with institutional expectations for professionalism, responsiveness, safety, and customer service.
• Supports implementation of campus security procedures and protocols established by the Office of Campus Security at all SoLAcc locations.
• Assists with documenting and reviewing security incidents to help identify trends and improve response procedures.
• Supports the development and refinement of campus safety and emergency preparedness initiatives.
• Works with local and state public safety agencies when required during incidents or training exercises.
• Reports all relevant student-related incidents to the Office of Judicial Services as required.

Team Relations: 20%
• Supports emergency preparedne