Senior ServiceNow Developer

Senior ServiceNow Developer

 

Location: Katowice / Wrocław - 2 days in office / 3 days remote

 

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Senior ServiceNow Developer - this role is a part of global structure of EY as a Global Elite partner of ServiceNow. Involving different roles and stakeholders we provide our customers with best consultancy and  solutions.

 

The opportunity

ServiceNow is a global tool used widely to manage business processes of Enterprise clients. As Senior ServiceNow Developer you would be a part of project teams involved in implementation, configuration and maintenance of NowPlatform allowing you to develop your technical and business skills in global environment. As Global Elite ServiceNow partner EY works with all types of modules of the platform, heavily using their features and developing custom solutions not yet build by others.

Your key responsibilities

As a Senior ServiceNow Developer, you will be tasked with directing the development and implementation of intricate business processes. This also involves the analysis of business requirements at all stages of development. You may have the opportunity to lead a team of consultants during projects or design the architecture of ServiceNow solutions.

Skills and attributes for success

 

To excel in this role, you must possess a comprehensive understanding of the platform and exhibit confidence when working through implementation, customization or maintenance projects. This may be demonstrated through:

 

• Outstanding knowledge of NowPlatform architecture with minimum 4+ years of experience
• Experience in product customizations, integrations, implementation or maintenance
• Experience in project activities as a ServiceNow Technical Lead in Integrated Risk Management (GRC)

To qualify for the role, you must have

 

• At least 3+ years of ServiceNow implementation experience
• Demonstrated experience with at least two programming languages (JavaScript, C#, Java or others)
• Proven experience and advanced understanding of ITSM and GRC
• Lead the technical design and implementation of the ServiceNow modules, ensuring alignment with best practices and organizational standards.
• Oversee the customization and configuration of the ServiceNow platform to meet specific requirements
• Work closely with business stakeholders to gather requirements, provide technical guidance, and ensure that solutions meet business needs.
• Implement best practices for testing and quality assurance to ensure that all solutions are robust, scalable, and maintainable.
• Monitor system performance and usage metrics, making recommendations for improvements and optimizations.
• Provide training and support to end-users and administrators.
• Maintain comprehensive documentation of technical designs, configurations, and processes to support knowledge transfer and compliance.
• Identify and mitigate technical risks associated with the implementation and operations.

 

Ideally, you’ll also have

 

• English or other European languages would be an advantage but not mandatory
• A Bechelor’s or Master's degree in a technical field or economic field

What we look for

 

We are in search of Consultants - Developers of the ServiceNow platform who are passionate about creating innovative and bespoke solutions for our clients. We value individuals who wish to expand their product knowledge, work with global stakeholders across different workflows of product, and potentially progress to architect, tech lead, dev lead, or project management roles. If you are keen on initiating discussions and overseeing projects right up to post go-live activities - we are looking for you.

 

What we offer

 

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors,