AVP, Agribusiness Claims

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Please Note: This position is open to working remotely in the United States.

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Job Description Summary

Drives Agribusiness and Farm Claims performance across the United States. Leads a nationally administered, customer-facing claims organization. Works collaboratively with the leadership office of claims as well as Agribusiness leadership to ensure effective and efficient claims services. The Agribusiness operation handles many multi-million-dollar cases with large accounts, in which several exceed $1M in annual premium. The job is responsible for a national commercial claims operation servicing over $1B book of business.

Job Description

Reporting Relationships: Reports to VP Commercial Lines Claims.  Direct reports (Casualty Directors-2; Executive Admin-1; Consultant Claims Admin-1; Consultant Business Consulting-1).  Indirect reports (Roughly 125 total; Manager, Claims-9; F and Below-115).

Core Duties and Responsibilities: 

• Accountable for service delivery, claims performance expense for Agribusiness and Farm Claims in all disciplines. Counsels CL AVP of Property and WC to ensure business alignment.

• Conduit between Agribusiness President/cabinet and the Commercial Lines Claims AVP of Property and Worker's Compensation to ensure business needs are being met in a manner that aligns to the strategic direction of Agribusiness. Includes site an agent visits or delegation to Claims Director as requested.

• Responsible for driving technical excellence across the us for Claims associated with agribusiness and food production. Develops strategies, goals and monitors for adherence to best practices.

• Provides specialized and technical expertise in file review, reserve/settlement authority for highly complex, exposure with Commercial Agribusiness and Farm casualty. Establish and implement Best Practices to ensure the highest claim quality. Deliver specialized service that retains and attracts new business. Control

• Claims executive responsible for making decisions that align with Commercial Claims organization to support the Agribusiness and Farm strategies.

• Represents Commercial Agribusiness providing a local presence in the Des Moines facility, supporting VP to interact with Sales, Pricing, Risk Management, HR and Cabinet.

• Directs associate management including: performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and disciplinary actions.

• Interacts closely with senior claims leadership and peer AVP's as well as leaders of various stakeholder business units such as Actuary, Underwriting, Sales, Risk Management, and Finance to ensure unified alignment in accomplishing P&C business objectives.

Typical Skills and Experiences: 

Education:  Bachelor's degree or post-graduate studies strongly preferred.

License/Certification/Designation: Relevant professional designations or claims-specific certifications are highly desirable.

Experience: Ten or more years’ experience in commercial/casualty claims operation including at least five years in leadership capacity preferred.

Knowledge, Abilities and Skills:  Strong knowledge of commercial casualty/bodily injury, worker's comp and property commercial experience. Demonstrated decision-making skills including the ability to recognize analyze and improve. Strong leadership background. Knowledge and application of relevant claims technical equipment and software. Strategic agility, results orientation, customer focus, effective team building, decision making quality, organizational agility, business acumen. Proven ability to manage, motivate and lead diverse teams in a changing environment as well as drive Corporate i