X Street NC - Overnight Shift Support Staff

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

 

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

 

PROGRAM AND LOCATION: VOA, a Certified Great Place to Work, is currently recruiting for an Overnight Shift Support Staff position at our X Street Navigation Center. In partnership with the City of Sacramento, this 100-bed shelter provides a safe place for adults struggling with homelessness, as well as case management and housing assistance, with the goal of moving our guests out of homelessness and into independent living. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage. The Overnight Shift starts at 10:00 PM and ends at 6:30 AM the next day. Days off are Tuesday, Wednesday, must work weekends.   

Responsibilities

POSITION SUMMARY:

The Shelter Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.   OBJECTIVES/ACTIVITIES:

A.    Responsible for performing daily work requirements to achieve established objectives of the department.

1.    Explain program rules and regulations to residents and facilitate residents’ observance of the rules.2.    Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.3.   Provide “awake” shift coverage and maintain ground security at all times. Conduct        hourly safety and security checks during designated periods.4.   De-escalate crisis before it develops and respond to crisis in an appropriate manner,        providing emergency assistance to clients and co-workers as necessary.5.  Maintain daily reports to provide statistical information.6.    Respond to all client questions and concerns.7.    Perform clerical duties on shift, i.e. answer telephone, record message, and file as necessary.8.    Maintain clear, thorough, routine communication with all residents.9.    May perform other duties as assigned.

 

B.    Responsible for assistance with client development.

1.    Support the Volunteers of America Staff in implementing plans to assist the residents in the successful completion of the program.2.   Role model positive behavior to help clients as they work towards self-sufficiency.

 

C.    Responsible for all areas of daily program maintenance in compliance with company policies.

1.    Document and report all client concerns and/or infractions that can impact the program’s security and safety. 2.    Secure approval for exceptions to standard policy.3.    Notify management of potential workflow problems and resource needs necessary to attain performance standards. 4.    Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.  5.    Communicate with all staff, service providers, and external county/state/city program representatives as required.6.    Direct available resources as required.7.    Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws. 8.    Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel.

 

D.