MediCal Program Compliance Manager

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $76,281.92 - $80,296.76 Per Year

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Medi-Cal Program Compliance Manager will visit sites and problem solve with current MC program managers - be available to cover in case of program leader absence (scheduled and unplanned) and train Program Leadership and staff

DUTIES AND RESPONSIBILITIES

• PROGRAM DEVELOPMENT: Assists Program Leadership Develop and manage program budget, program development, performance goals, and service delivery for programs at various shelter and other programs in accordance with stated grant requirements
• SUPERVISION OF PROGAM – As Required:
  • Supervising the facility operations
  • Leading the Staff to assure the safety of the premises and program participants
  • Coordinate day-to-day operations of staff, overseeing intake, creation of service plans for clients
  • Ensure all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft (electronic health record (EHR)) file format
• TRAINING: Train, coach, and manage the program teams on program requirements, tools, and methods to meet those requirements
  • Effectively communicate project expectation to team members and management in a timely and clear fashion
  • Plan, conduct and record required in-service training
  • Delegate tasks and responsibilities to appropriate personnel
• ASSIST MULTIPLE PROGRAMS: Train multiple teams of staff engaged in various programs
  • Training staff on documentation, providing PM training and assistance as well as providing in service trainings to staff
  • Researching and obtaining resources for clients including vocational and recovery housing opportunities
• COMMUNICATIONS AND COLLABORATION
  • Keep Director informed of progress towards achieving Grant goals; Communicate with funder on an ongoing basis
  • Collaborate with community partners for services and housing opportunities to program participants
  • Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
• Plan and participate in community outreach efforts to gain and maintain community support for shelter

ESSENTIAL DUTIES

• PROGRAM AND BUDGET DEVELOPMENT:
  • Assist Program Leadership Develop program policies, procedure plans, and associated communications documents
  • Develop best practices and tools for project execution and management
• AT-LARGE ASSISTANCE:
  • Fills in as needed for program leadership
  • On-call to assist crisis management
• WORKFORCE MANAGEMENT: Train and coach program teams on program requirements, tools, and methods to meet those requirements.
• MULTIPLE SERVICE MODES: Train multiple teams of staff performing service functions.
• COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.
• COORDINATION WITHIN VOALA: Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.
• CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the mission of multiple VOALA and SCADP programs
• Community Outreach.
• Coaches and mentors junior staff.
• Other duties as required and is subject to change at any time.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal