Project Coordinator, Service Delivery

Job Type Full-time Description

LOCATION:  The successful candidate will be located in Georgia, Florida, Illinois, Kansas, Kentucky, Missouri, North Carolina, South Carolina, Tennessee, or Texas 

We're seeking a diligent Project Coordinator for our Service Delivery team to spearhead project coordination and service delivery, ensuring seamless processes from quotation to cash for our expanding commercial clientele. As the linchpin between departments, you'll facilitate effective communication, driving projects to punctual completion while maintaining stellar customer relations. Taking a proactive stance on troubleshooting, you'll swiftly address escalated issues, guaranteeing favorable outcomes. With a keen eye for detail and adherence to deadlines, you'll orchestrate daily project operations, ensuring our commitments are met with excellence. Join us in delivering unparalleled service and exceeding client expectations.

What you will be doing:

• Management of commercial new service, move service, and change service requests requiring a project from order received to billing as assigned, showing judgement and initiative to meet and exceed established department goals
• Demonstrates proficiency in Service Delivery by managing multiple concurrent assigned projects
• Validates order transition to project creation for OSP handoff that meets or exceeds established departmental turnaround time goals
• Effectively monitors day-to-day project progression of assigned projects for on-time and smooth transition of project tasks between functional areas, promptly identifying, addressing and escalating risks as necessary to prevent delays and minimize fall out
• Communicates cross departmentally on status of tasks and workflows, informing internal and external customers, and setting accurate expectations to drive on-time delivery of products and services
• Serves as primary point of contact for customer throughout project life cycle by communicating resolution of escalated requests, ongoing project status updates and timeline impacts, and answering questions to promote positive customer experience
• Work with vendors and customers to coordinate deliverables, scheduling tests, and validate billing details.
• Validate data between multiple systems for accurate delivery of products and services ordered and accurate billing details
• Make decisions and solve problems while working under pressure in fast paced environment. Responding promptly, resourcefully, and professionally to escalations and issues as they arise. Effectively de-escalates conversations and identifies needs while also setting proper expectations and following through to ensure positive resolution is achieved.
• Interact with customers, employees, and vendors via multiple communication channels including telephone, email, chat, video conferencing, and sms while meeting or exceeding established quality standards
• Provide support and efficiently handle workloads in a virtual setting that fosters teamwork, accountability, and efficiency, while positively impacting fellow employee and customer experience.
• Displays strong organizational and excellent time management skills, prioritizing tasks effectively. Comfortable managing through ambiguity and possesses strong critical thinking skills. Consistently exercise independent judgment and discretion in times of significance.
• Adheres to all company policies, taking appropriate action as necessary and supporting an employee and customer center organization
• Performs other duties as needed or assigned

Requirements

What will make you successful:

• Two or more years of project management or project coordination experience, preferably including experience in Telecommunications industry
• Ability to work in a fast-paced environment. Multitask, set priorities, and manages time effectively.
• Excellent skills in creating an exceptional customer experience, building rapport, adaptability to different personality types, and problem-solving capabilities.
• Enthusiastic, personable, and a “can do” attitude.
• Excellent interpersonal, verbal, and written communication skills.
• Strong computer and data entry skills. Proficient in common office and project management software including Microsoft applications, Salesforce, and SiteTracker.
• Basic functional, analytical skills
• Strong relationship building skills and business acumen, including responsiveness and technical understanding of customers’ present and future needs.
• Strong communication and organizational skills
• Knowledge of Project Coordination best practices
• Self-motivated and must excel in a minimally managed, high-profile position
• Associate degree or equivalent wo