C.H. Robinson is hiring a Senior Entry Writer! In this position, you are a role model for account management excellence for our customs product offerings. Your exemplary customer service skills, attention to detail, organization skills, and proven commitment to productivity are critical to your success in this exciting and highly visible position. You'll serve as internal subject matter experts, assisting in training where needed to upskill and mentor others on the team. You'll own an account base and are responsible for developing relationships, attending customer meetings, and seizing opportunities to demonstrate your professionalism--thorough knowledge of regulatory requirements and supply chains, and ability to create meaningful reports to provide actionable data. Success is measured in this role by customer satisfaction, compliance in Customs Declaration, operational excellence and audit KPIs.

Responsibilities:

Maintain Operational Excellence:

• Demonstrate mastery and mentor other team members on customs brokerage products’ standard operating procedures (SOP) and best practices

• Ensure delivery of excellent customer service through fast and accurate processing of entries, professional, precise communication, and coordinating with other departments to resolve inquires

• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies

• Procuring and coordinating cargo dispatch with preferred carriers, obtaining delivery confirmation and finalizing rates and any assessorial charges

• Identify and resolve issues that could potentially result in delayed cargo release or final delivery

• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

• Ensure regulatory requirements are met, and proper documentation exists for all shipments

• Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities

Facilitate Relationships:

• Serve as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction

• Begin to develop the skill to serve as a customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clients

• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads

• Collaborate with support staff and modal departments to ensure import data integrity and compliance with customer SOP

• Manage collaborative communication between Partner Government Agencies and clients

• Lead by example when it comes to customer outreach, retention, and expansion

• Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language

• Promote a positive working relationship for all team members 

• Gain awareness into customer specific standard operating procedures (SOP) and honor those commitments

• Adhere to a high level of operational excellence with respect to on time performance, accuracy, and customer service

Other Activities:

• Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements

• Manage customer invoicing, process vendor payables and assist with receivables of assigned accounts

• Adhere to a high level of operational excellence with respect to timeliness and audit KPI's

Required Qualifications:

• High School Diploma or GED

• Minimum 3 years of entry writing experience

• Advanced proficiency in Microsoft Office Suite of programs

Preferred Qualifications:

• Knowledge of Harmonized Tariff Schedule and the supply chain

• Associate or bachelor’s degree from an accredited college or university

• Highly motivated, self-driven, and true ownership of client base

• Exceptional time management and organizational skills, prioritizing multiple tasks, proven through demonstrated track record

• Exemplary communication and customer service