Experienced IT Service / Operations Manager

We currently have a vacancy position for an ambitious and highly motivated experienced IT Service / Operations Manager. The successful candidate will be working at the premises of the company in Athens, with onsite missions at client premises in Europe.

Your Tasks:

• Lead and coordinate the operations and support teams of the company (Service Desk and Technical Support groups), covering various international projects;
• Overall responsibility for maintaining the operational integrity of the technologies and services provided, ensuring all day-to-day operational activities are carried out in a timely and reliable way;
• Overall responsibility for IT Facilities Management within the company’s data centre or external (client premises, private/government cloud);
• Ensure compliance of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) both internal (company facing) and external (client facing);
• Apply and coordinate ITIL Service Operation Processes such as event management, incident management and request fulfilment;
• Cooperate with the company’s development teams for implementing ITIL processes within the products’ design;
• Utilize Service Management tools and create reports on the operational status and activities pertaining to operations;
• Resolve conflicts and remove obstacles that occur.

Requirements

• University degree in an IT related field;
• ITIL Foundation Certification or higher;
• Excellent command of the English language.
• At least 8 years of experience in a professional environment offering Service / Operations management, covering critical systems and using state of the art tools from a senior position;
• Experience with IT-Projects based on Agile procedure;
• Experience with continuously building, deploying, and updating software and environments in an agile framework;
• Experience in the use of ITIL compliant ITSM tools such as BMC Remedy, ServiceNow, Samanage or equivalent.

Knowledge and/or experience in some of the following will be considered an asset:

• Familiarity with and/or DevOps certification;
• Certification in Agile Methodologies;
• Certification in PM Methodologies;
• More than 10 years of IT Service/Operations manager experience.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English quoting reference: TSOM/04/24

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (www.eurodyn.com)is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 600 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

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