Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Canton

                    

Facility

North Canton Mercy Health Center

                     

Department

Statcare North Canton-Cleveland Clinic Mercy Hospital

                      

Job Code

B15028

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

7:00am-9:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic North Canton Mercy Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this position works various shifts from of 7:00 a.m. – 9:00 p.m. with evening and weekend rotation

A caregiver who excels in this role will:

• Support the front desk operations, greeting and assisting clients with their needs and inquiries.
• Manage confidential, personal health information with clients and ensure complete accurate registration, including patient demographics and insurance information while cultivating professional and positive relationships and abiding by HIPAA privacy laws.
• Coordinate the movement of clients with medical staff, streamlining the flow, ensuring that all parties are working together effectively to provide timely and quality care.
• Manage and resolve all guest complaints in a professional and courteous manner.
• Liaise with various clinics to coordinate internal/external referrals, creating a seamless patient experience.
• Prepare, organize and store information in paper and digital formats.
• Prepare for clinic visits by reviewing next-day patients and completing preparation activities.
• Assist with the development, improvement and evaluation of service lines as related to customer service and quality improvement.
• Maintain the cleanliness and orderliness of common areas.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree  
• Knowledge of medical terminology through experience OR formal coursework

Preferred qualifications for the ideal future caregiver include: 

• Medical Office Administration OR Hospitality & Tourism diploma
• Experience working with Epic OR other Electronic Medical Record System

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

CCHS ORGANIZATION-WIDE COMPETENCY ASSESSMENT