General Manager

Job Title: General Manager
Company: Student Quarters
Community: 11 West and Lookout on Cragmor
Report To: Regional Director or Area Manager
Job Type: Full-Time, Exempt, Salaried
Location: On-site, One Location
Compensation: $55k - $65k

Schedule: Monday-Friday, 8-hour shifts, and on-call. Some weekend and night shifts may also be required from time to time.

Summary: Responsible for the overall management of two apartment communities, including, but not limited to, personnel management, strategic planning, financial management, risk management and outstanding customer service and resident retention programs.

Roles and Responsibilities:

Personnel Management:

• Manage high-quality on-site staff through the implementation of effective recruitment, training, coaching and development programs
• Effectively perform and document appropriate employee evaluations, including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
• Direct the entire turn process per company standards
• Effective time management and general organization skills.

Strategic Leasing Management:

• Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure that leasing staff develop similar knowledge
• Effectively show, lease, and move in prospective residents
• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy

Financial Management:

• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
• Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
• Analyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysis

Customer Service:

• Manage an excellent customer service program
• Manage resident retention and service request follow-up programs