IT Manager, Consumer & Digital Health Solutions

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Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. 

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BHG Bronson Healthcare Group

Title

IT Manager, Consumer & Digital Health Solutions

This position will be responsible for overseeing the development and implementation of digital solutions, managing omni-channel communications platforms, and leveraging AI technologies to enhance our business operations.

Additionally, this position will oversee Epic teams that provide support to operational patient access and capacity management teams, manage Epic training environments, and provide dedicated support and training to ambulatory providers.

This role requires a strategic thinker with strong relationship management and product management skills to ensure the successful delivery of IT projects.

Key Responsibilities

• Lead the design, development, and deployment of digital solutions to meet business needs
• Manage omni-channel communication platforms to ensure seamless consumer interactions across various channels (web, mobile, etc.)
• Implement and optimize AI solutions to improve operational efficiency and customer experience
• Oversee Epic teams that support operational patient access and capacity management teams
• Manage a liaison team that provides dedicated support, troubleshooting, and issue resolution for ambulatory providers
• Collaborate with cross-functional teams to define product requirements and roadmaps
• Oversee relationship management with key stakeholders, including vendors, partners, and internal teams
• Ensure the security and integrity of IT systems and data
• Monitor and manage IT budgets, resources, and timelines
• Stay updated with the latest industry trends and technologies to drive continuous improvement

• Bachelor’s Degree or equivalent experience required, Masters in a related field preferred

• At least 3 years of successful progressive experience in the implementation and support of information technology systems in a healthcare environment preferred

• Expertise in project management with demonstrated ability to bring multiple simultaneous assignments to satisfactory conclusion according to defined parameters

• Working knowledge of the emerging best practices for the operational aspects of healthcare delivery or health information technology

• Must have considerable tact and communication skills in order to negotiate with, gain the acceptance of and/or change the thinking of others in difficult and complex situations

• In consultation with superior and subordinate supervisory personnel develops short- and long-term goals for his/her area of responsibility and plans to accomplish agreed-upon goals

• Develops, secures approval of, and administers the budget which provides for the attainment of agreed upon goals and in accordance with approved plans Hires, develops, evaluates, and (when necessary) disciplines and discharges subordinates or makes authoritative recommendations in such matters

• Responsible for the day-to-day operations of the IT information systems environment, ensuring that their area is effectively managed, supported and available for use in all healthcare delivery and support locations

• Provides leadership in the areas of planning, development, preparation and implementation of strategic and tactical planning for BHG and ensuring systems are prepared to meet interoperability requirements

• Provides leadership in the IT department and user community to ensure continued use of supported systems

• Keeps abreast of the federal and state laws and regulations related to health information technology and privacy and advises the organization on impacts to supported systems and recommends improvements to meet or exceed these requirements

• Develops, initiates, maintains, and revises policies, procedures, and standards related to supported systems

• Collaborates with all areas of IT and other Departments to direct implementation, use, and support health information technology systems and data in support of BHG’s vision to be a